Inside Sales
Dexter Axle Company
246 reviews
Plant City, FL
Dexter Axle Company
246 reviews
Read what people are saying about working here.
Overview Rockwell American, a Dexter company, the premier supplier and manufacturer of axles, doors, venting products and related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Inside Sales at our distribution facility located in Plant City, Florida.
Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.
For more information about our company, access Dexter's web site at www.dexteraxle.com.
Dexter offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.
Position Summary Duties and Responsibilities:
•
Responsible for selling products to businesses, manufacturers, and individuals over the phone, may interact with customers in person, at times.
• Provide prompt personal service to customers at walk-in counter (lobby currently closed due to COVID, will resume normal business operations with sales lobby in near future)
• Builds and maintains customer relationships
• Manage existing customer accounts
• Handle inbound calls to convert to sales
• Provide customer support regarding part numbers, pricing, and orders, etc.
• Introduce new products, product options, and help with replacement product
• Prepares quotes for customers
• Process customer purchase orders/orders by entering in WDS program
• Bill customer accounts
• Create bill of ladings using Transportation Insight and organize delivery paperwork for company deliveries
• Coordinate shipment details based on delivery schedules internal and external
• Investigate and resolve deliveries that are late, lost, or damaged for the customer
• Coordinate and process returns
• Reconcile cash to cash paid invoices
• Perform other tasks or duties as assigned
Requirements Position Requirements:
• Requires a high school diploma or GED; prefer an associate degree in Business or a comparable discipline, or an equivalent combination of education and experience.
• Email communications and Internet proficiency required.
• Computer and software experience or equivalent training to include some existing proficiency in Microsoft Word, Excel, Access, and Outlook required
• Excellent problem-solving skills including creative and logical thinking
• Must have interest in expanding technology and manufacturing skills as opportunities arise