Requisition No: 322721
Agency: Children and Families
Working Title: OPS INTERVIEWING CLERK-60000000
Position Number: 60000000
Salary:  $9.97 per hour
Posting Closing Date: 03/12/2021
JOB DESCRIPTION:
This Full-time OPS position is located in the Economic Self Sufficiency Program Customer Service Center in Tampa and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone in the Virtual Intake Unit, and possibly in person in the Service Center lobby.
Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs and conducting interviews, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines.
Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment. This OPS position is paid $9.97 per hour and scheduled for full-time hours.
You must attain a proficient score to be interviewed for the position .
MINIMUM QUALIFICATIONS:
• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.
• Bi-lingual in Spanish
• KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge and application of the policies, procedures, laws, and programs governing the agency.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise, and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work are completed in accordance with regulations relating to eligibility and timeliness.
• Ability to review data for accuracy and completeness and organize and maintain filing system.
BACKGROUND SCREENING REQUIREMENT :
• It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees are subject to background re-screening at least every five (5) years.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.