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The Service Technician?s role is to repair physical security systems, Internet/Network Connectivity related to those systems, diagnose and repair onsite hardware and software involving Access Control Systems, Video Systems (analog and IP), Security Alarm Systems and other low voltage electronics. We are looking for an individual with a strong background in physical security systems, relays, low voltage, networking, and information technology. The right candidate must possess excellent customer relationship skills and be a great team player.
Responsibilities and Expectations
• Diagnose and repair physical security systems at the customer location in an efficient and timely manner with the objective of restoring systems to full functionality
• Perform preventative maintenance as required by service and maintenance contract
• Trouble-shoot issues remotely utilizing provided software and an internet connection
• Travel to customer locations throughout Florida on an continuous day to day basis
• Available to be on-call for emergency service rotation at least 2 weeks a month
• Work independently to research and resolve issues with equipment
• Perform special projects and other duties as assigned
• Assists with other technical support issues, as needed
• Handles other matters and duties necessitated by operations in his/her area and/or assigned by Service Coordinator or Manager
• Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision
Job Skills
• Electrical background and knowledge of electrical materials
• Low voltage background to include relays, loops, and inputs/outputs
• Successful experience with complex electronic security system installations
• Diagnose and repair systems at the customer location in an efficient and timely manner
• 2-3 years of computer networking and access control experience a plus
• Experience configuring IP based products (IP Address, DNS, VPN)
• Knowledge of cabling including: Fiber Optic & Cat5e
• PC skills including knowledge of Microsoft Office, Command Prompt and the capability to learn manufacturer specific software
• Gate service experience a plus, but not required
• Ability to read schematics and possess an understanding of relay logic
• Ability to travel to project locations throughout Florida on a day to day basis
• Must be able to work outside in harsh environments and climb ladders, etc.
• Must be able to lift 75 lbs
Systems Related Knowledge :
• eMerge, Sonicwall, iBoot, Avigilon, Digital Watchdog, Speco, or other card access and IP video based system experience
• Must have video security systems and camera installation experience
• Familiarity with NVR?s and analytics
• Relay logic and troubleshooting of systems cable and devices
• Familiar with electric lock hardware installation
• Strong Microsoft Windows skills
• Understand and interact with LAN systems as a part of an overall security installation
• Understand low voltage systems installation and servicing
• Must have valid driver’s license
• Must be able to travel
• Must be able to work nights and weekends, if required.
• Must pass background check and drug screening.
• High School Diploma or equivalent required
• Associates Degree in computer networking, or similar, is preferred
• Minimum 3 years’ experience in a related position/field
• Knowledge, skills, or experience in CCTV, Access Control and Security Systems
• Knowledge, skills, or experience in Networking & Programming a plus