Description
SHIFT: Day Job
SCHEDULE: Full-time
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
The Manager, Medicare Inside Sales & Retention is responsible for the development, execution, and management of retention activities for the Medicare Retention team. Develops and directs retention and member outreach initiatives, in order to decrease member disenrollment, increase retention, and enhance member satisfaction. Primary duties may include, but are not limited to:
•    Develops and directs member retention goals and department service standards.
•    Provides leadership around all activities associated with retaining members.
•    Manages the completion and review of productivity and retention reports.
•    Ensures retention activities are Centers for Medicare and Medicaid (CMS) and State compliant.
•    Partners with Corporate Marketing Strategy and Retention units to discover new and improved means of outreach and retention activities.
•    Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
Schedule: To offer our services nationally, our offices are open from 8am-8pm EST Monday-Friday.
Overtime as needed.
Peak season criteria: Paid time off may not be granted during the peak season of October - December.
Qualifications
Requires a BA/BS; 5 years of related direct customer service with telesales/retention experience, including 1 year of management or leadership experience; or any combination of education and experience, which would provide an equivalent background. State insurance sales license or attainment of the sales license within the first 90 days of employment required.
Let us know if you’re bilingual in a specific language!
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.