Logistics Customer Service Representative
Premier Express
Tampa, FL 33634
Responded to 51-74% of applications in the past 30 days, typically within 6 days.
Job details
Salary
From $15 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
• • High school or equivalent (Preferred)
Full Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
• Manage large amounts of incoming calls
• Input new customer orders
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle comfortably a high stress environment
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Multitasking is a key to success, our team is often doing 3 things at once. Answering the phones, typing in new orders and seeing emails coming through.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Skills
• Proven customer support experience or experience as a client service representative
• Multitasking, able to do complete 3 tasks at the same time.
• Strong phone contact handling skills and active listening
• Familiarity with a multi-screen system
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
• Paid time off
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends
Education:
• High school or equivalent (Preferred)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
• Chat
Company's website:
• www.premierexpress.net
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No
COVID-19 Precaution(s):
• Remote interview process
• Sanitizing, disinfecting, or cleaning procedures in place