Territory Office Coordinator- Medical Device Industry
MVP Orthopedics
Tampa, FL 33619
The position can have a wide range of responsibilities. We highly recommend experience in the clinical/medical field. The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. The job environment promotes steady, methodical work output so that job routines can be completed on time and error- free. This is a fast past environment that deals with medical devices, the knowledge and handling of the inventory.
Role and Responsibilities
The Office Coordinator will be responsible for day-to-day operations of the office and will communicate with the Sales Team and Administration for any needs they need in and out of the field. They will work directly with the Director of Operations, Administration and Territory Office Manager to ensure all duties and needs are met.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Duties and Key Responsibilities:
• Field all rep requests for additional product and add to the weekly order as needed
• Inventory “in house” product to ensure par levels are being observed on inventory orders
• Create and submit inventory requests for the Territory Office
• Gather and organize the upcoming expiring product from the field
• Work with the Territory Office Coordinator to return expired product before month end
• Manage any complaints that are received by reps on broken items and communicate with the Administration team on proper protocol for replacement/returns
• Enter and submit POs as received by the accounts/reps
• Log tray movement as notified by reps and update the system
• Check in, validate and confirm all implant kits received in office and re-order goods as necessary
• Check in, validate and confirm all DEX trays are complete and ready to go as soon as they are received in office (less than a 12 hour turn around)
• Check and pull any trays, instruments, etc. for reps that call in during the day.
• Ensure that all missing inventory is accounted for upon return of kits/trays and re-ordered, when necessary
• Keep a running spreadsheet of any lost implants accumulated each month to ensure proper tracking of lost goods
• Check and pull any reloads sent to the replenishment emails periodically throughout each day
• Create manufacturer loaner requests, as needed
• Work closely with reps on forecasting needs, outlier cases, etc.
• Manage shipping of all product to/from the office
• Answer and field all call for reps and customers as needed
• Submit Office Supply request to the Admin team for re-order
• Manage and complete any tasks given by Administration team
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