Job Description:
Job Description:
**Multiple Shifts Available**
As a Home Service Specialist (HSS) III you will be responsible for processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. The Home Service Specialist III will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. You will also be required to maintain a high level of customer service by being proactive in communication with business partners that may include banking center associates, realtors, etc.  The HSS III will be the focal point of communication with the sales force in the closing process of the loan.
• Required to work from the primary work location listed when not in remote operating stance
• Initially you may be required to work from home and/or remotely in this role: • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
• Sufficient room to set up a laptop, monitor, keyboard and mouse
• Comfortable space to work for a full shift
• Quiet, private and SECURE space in which to work
Required skills:
- Minimum of 3 years senior processing and pre-underwriting experience.
- Customer service experience
- Knowledge of conventional and/or government guidelines
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
- Ability to manage a heavy pipeline of 50 plus loans
- Strong written and verbal communications skills
- Ability to use telephone communication skills with customers
- Teamwork and customer service skills a must
- Self-motivated and highly organized
- Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment
- Flexibility to work extended hour during heavy workload periods.
- Computer proficiency including high comfort level with Microsoft office product suite
- Math Proficiency
- Analytical
- Detail Oriented
Desired skills:
- Familiar with FHA and HUD guidelines.
- Government Processing Experience.
- Mortgage processing experience.
- VA Experience.
- Ability to mentor and coach other associates.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Job Type: Full time