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An Application Support professional’s dedication to innovation is essential to what keeps our company moving and thriving. Here, you’ll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary and staffing issues. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Proficiency in one or more general purpose programming: Experience supporting Java based applications is nice to have
• Understanding of risk controls and compliance to departmental and company wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
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Establish and maintain a direct relationship between premier merchants and Client Service Manager (CMS) Technology
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Develop a deep understanding of our merchants’ business requirements, technical platform, organization and priorities and champion new and enhanced technology services on behalf of the client
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Serve as an escalation point for our merchants to assist with technology issues owned by CMS that are not being actioned per commitments or expectations. Escalate issues to leadership that pose substantial regulatory, client relationship or financial impacts
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Program manage client impacting implementations and enhancements ensuring that tasks are completed and key Subject Matter Experts are actively engaged
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At least quarterly, prepare a formal Technology Review for premier merchants where applicable
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Demonstrate and engage clients in a positive and thoughtful manner, offering an outstanding experience at all times
RequisitionType Professional JobSchedule Full time