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Manager, Food & Beverage Operations

SeaWorld Parks & Entertainment

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: February 24, 2021
This job is no longer available from the source.
An exciting day of laughs, thrills and adventure at one of our parks requires great food and beverages to keep the fun going. That’s where you come in! We have a challenging and rewarding opportunity for a passionate, forward-thinking pro to help provide outstanding vision and leadership for our Food & Beverage operations.
What you get to do:
We’re looking for an inspirational, solutions-driven individual with advanced knowledge of revenue, cost and labor productivity. You’ll ensure Service Attendants and Supervisors consistently execute our plans as you handle any escalated guest issues. We’ll rely on you to ensure health and safety protocols are adhered to while interfacing with the health inspectors. You’ll need a general understanding of how P&L works along with per cap sales numbers. This position requires an individual who is capable of motivating, educating, training and inspiring an exceptional team of performers. You will:
•   Oversee F&B operations, including managing staff
•   Ensure F&B outlets are cleaned and sanitized
•   Manage all health and safety protocols, including staff training
•   Enthusiastically greet and welcome guests
•   Inform guests on the food and beverage products
•   Monitor guest satisfaction
•   Support staff with basic food and beverage training
•   Collaborate with the Food & Beverage Director
What you will contribute:
Leadership – engage, lead, mentor, coach and develop teams to maximize their contributions including assessing, hands on training, coaching and mentoring performance. Lead teams of responsibility creating a shared understanding of goals and expectations. Reward and recognize ambassadors. Ensure the highest levels of safety and sanitation at all times.
Guest service – Develop and maintain the highest levels of guest service. Model and demonstrate service excellence with enthusiastic service and guide an empowered team to deliver prompt, courteous and informative gust interaction, always with a smile.
Food Quality – We will consistently achieve perfect food appearance, portioning, temperature and flavor by utilizing authorized recipes. Lead and deliver a memorable and consistent food & beverage experience at all times.
Productivity – establish, implement and maintain company labor, expense and food cost initiatives. Add value through consistency in efficient operations, eliminating rework, making sound cost decisions, guiding smarter work habits and challenging the status quo. Master and lead doing different with less versus more with less.
Financial Performance – Passionately lead and deliver bottom line growth. Maximize revenues and minimize costs by focusing on incremental revenue growth, executing new business revenue initiatives, controlling costs, enhancing labor efficiency and reducing operating expenses.
What it takes to succeed:
•   Three or more years of management experience in a high-volume food and beverage establishment
•   Experience in a theme park environment preferred
•   F&B safety certifications, including ServSafe Supervisor Level highly desirable
•   Flexible, detail oriented and customer focused
•   Excellent organizational, multi-tasking and time-management skills
•   Strong communication, interpersonal and leadership abilities
•   Intermediate F&B and theme park knowledge
•   Exceptional supervisory abilities
•   High school diploma or equivalent
The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
•   Paid Floating Holidays
•   Accrual based Paid Time Off
•   SEA Employee Complimentary Park Tickets and Passes
•   SEA Park Discounts on Food and Merchandise
•   Medical, Dental, and Vision Insurance
•   401K plan
•   Voluntary Insurance
•   Life Insurance
•   Disability Benefits
•   Dependent and Health Care Flexible Spending Accounts
•   Employee Assistance Program
•   Legal Assistance Plan
Join the team !
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!
More Information
Park Name:
Busch Gardens Tampa
Location:
Tampa, FL
Requisition Number:
10980
Status:
Full Time Salaried
Pay Rate:
Relocation Provided:
Yes
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