Analyst, Workforce Analytics (Remote)
Job Locations US-FL-Tampa
Job ID 2021-9228 Category IT
Overview
Our sales workforce analyst will be responsible for providing daily, weekly and monthly insights into the performance and productivity of the national sales organization, including staffing, scheduling, and productivity analyses. A successful candidate will own sales demand planning, staffing targets, analysis of recruiting funnels and daily coverage, and ongoing schedule bids (through optimization models) for 500+ employees in virtual sales. This role is responsible for delivering accurate, timely, and efficient data analyses and visualization of performance used to make critical business decisions.
Responsibilities
• Complete data modeling and analysis projects supporting national sales and virtual call center operations including staffing, scheduling, compensation analysis and overall organizational design
• Execute & improve on the performance-based schedule bid process based on customer demand models
• Set daily resource targets in alignment with revenue plans, and track adherence to identify gaps & risk
• Track headcount resources to plan (payroll, on leave, in production) including recruiting reporting
• Provide regular & ad hoc workforce analytics including turnover, productivity, schedule adherence and more
Qualifications
Education/Training:
• Bachelor’s degree or 4+ years professional experience required; MBA preferred.
Experience:
• Minimum of 2 years’ experience performing quantitative workforce management analytics
• Proven business acumen in a multi-door environment, call centers, or a national sales model (all is best)
Technical or Administrative Knowledge:
• Advanced skills in Microsoft Excel, including data viz, pivots, data connections, analysis tools, solver, etc.
• Intermediate to advanced SQL skills, including creating tables and views, using CTEs, temp tables and more
Special Skills and Abilities and/or:
• Strong analytical skills with the ability to collect, organize, analyze, interpret and disseminate significant amounts of information with attention to detail and accuracy
• Ability to clearly and concisely present analysis and recommend specific action(s) to be taken
• Ability to manage multiple priorities with strict deadlines and time constraints
• Strong ability to multi-task, use personal judgment, utilize strong decision making and follow-up skills.
• Ability to work across boundaries and collaborate with other departments for results
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