Client Services Administrator
Agile 1
35 reviews
Tampa, FL
Agile 1
35 reviews
Read what people are saying about working here.
Support Client Users, Supplier Partners, and Contingent Workers with utilizing the Agile•1 Technology. Maintain the integrity and accuracy of your specific account database. Further the efforts of the On-site Management Team in all Implementation and Training duties. Contribute to the professionalism of Agile•1 by consistently providing a high level of customer service to the client, suppliers and contingent workers. Create business development opportunities for both Agile•1 and the ACT•1 Group of Companies when possible.
Requirements/Qualifications:
High School Diploma required, with some college work; Preferred Associates (A.A.) two-year or Bachelor's degree (B.A.) from four-year college or university; three (3) years of industry related experience; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. At least three (3) years of proven experience in customer service as well as human resources related activities such as recruiting/ staffing, customer relationship management, business development, and supplier and contractor management.
2. Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook. Internet and Internet based technologies.
3. Ability to learn proprietary technology.
4. Preferred - Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
5. Excellent verbal and written communications.
6. Professional appearance.
7. Able to prioritize multiple tasks without compromising service or quality.
8. Able to work independently with minimal supervision.
9. Excellent organizational skills.
10. Ethical, fair and professional conduct in all candidate, client, and peer interactions.
11. Flexible, accountable and a team player.
12. Available to work overtime.
13. Energetic and able to work well in a fast paced environment.
14. Excellent memory and recall skills.
Responsibilities:
May need to supervise and provide guidance to the other client services team members in the absence of the On-Site Manager.
Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants qualifications and other processes associated with staffing fulfillment.
Orients, counsels and terminates contingent workers when necessary.
Implementation
1. Support the implementation team with data collection during the implementation process.
2. Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements/End User License Agreements [EULA].
3. Perform data entry into system as needed.
4. Provide user training to Client and Vendor users as needed. This task will continue after implementation as well.
5. Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes.
6. Perform project administrative duties as needed
7. Travel may be required for training and implementation duties.
Account Maintenance
1. Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements.
2. Act as point of contact for administrative systems issues between Client or Vendors and Corporate IT Team.
3. Coordinate and ensure the timely delivery of reports to the client or vendors.
4. Maintain the integrity of system data; ensure accuracy of reporting through Agile•1 technology.
5. Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines.
6. Act as the point of contact between Agile•1 Corporate and vendors for any contractual, accounting or payment inquiries.
7. Follow all processes and procedures defined by Agile•1 management.
8. Become Identify and communicate process improvement opportunities.
9. Promote opportunities for other ACT•1 Companies when possible.
10. Use and maintain the Client Support call-tracking database in a technically proficient manner by recording all calls thoroughly and completely.
11. Make use of information contained in the call tracking system to build problem resolution skills and to maximize the quality of support and the timeliness with which it is provided to customers.
Benefits
A great team environment and excellent benefits including: Competitive salary and a benefits package including health, dental, vision, Short Term Disability, Long Term Disability, and life insurance along with a 401k Plan. You will also be eligible for vacation, sick leave and holidays.