Nutrition Customer Support Specialist
Titan School Solutions
Tampa, FL 33604
Nutrition Customer Support Specialist
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all the business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.
OVERVIEW:
This position is responsible for the technical support of the full product suite for LINQ. This position reports to the LINQ Customer Support Manager. This position is a key member of our customer success team providing a professional support to EMS LINQ customers for our on premise and web (SAAS) products. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education or accounting knowledge would be a plus. He/she will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.
JOB DUTIES:
• Customer Success: Ensure customer success using software products through all available support channels. Provide support that meets service level agreement.
• Problem Solving: Effectively solve technical issues with our customers and our software products. Act as a specialist and advises customers on issues.
• Building Relationships: Professional, courteous and respectful interactions with customers and team members – a core value
• Problem Solving: Takes daily calls, emails and chat sessions to find solutions for all products. Acts as a consultant on software products.
• Troubleshoot and document customer issues in Sales Force
• Training Documents: Contributes training documentation for customer use
• Product Testing: Be alert for issues so they can be resolved, document enhancement requests and software defects for development team
• Self-Development: Maintain and increase comprehensive working knowledge of the product line and subject matter expertise
• Contributes to knowledge based articles (internal and customer facing)
• Travel: Limited travel may be necessary in high demand seasons. Valid Driver’s License required.
KNOWLEDGE/ SKILL REQUIREMENTS
• K12 financial knowledge a plus
• SQL knowledge encouraged
• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Critical thinking and problem-solving skills
• Solid computer background within Microsoft server, desktop and Office environment
• Software support or technical support experience
• Onsite and remote training experience a plus
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Proficiency in Microsoft Windows desktop operating systems and Office Programs
• Basic knowledge of hardware and software issues: MS SQL Server, LANS/WANs, including connectivity and security
• Patience and emotional intelligence in high stress environments
• Commitment to meet schedules and deadlines
• Education: Bachelor’s degree in a related field
TOTAL REWARDS
• Generous 401K with matching 4% of base salary
• Health insurance paid 100% for employee; 80% for spouse/dependents
• Paid Time Off (PTO) Plan and paid holidays
• Company social events, free snacks, professional development, paid volunteer time, on site massages, etc