Staffing Specialist
PeopleReady
8,546 reviews
Seffner, FL 33584
PeopleReady
8,546 reviews
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The Staffing Specialist is responsible for providing support to the Branch Manager by assisting with daily operations for a location and works as a champion and advocate for the customer experience and service quality. Works on order management, recruitment, operational excellence, and the delivery of well-matched, reliable, and safe associates.
The Staffing Specialist reports directly to the Branch Manager.
Responsibilities
• Provides exceptional customer service to existing customers and our associates.
• Takes inbound orders from new and existing customers and enters them into the system.
• Proactively contacts customers to provide quality customer service and handles customer issues.
• Assists with the development of customer relationships through high-volume telephone contact; this includes resolving customer problems, escalating concerns, and price quoting within the assigned parameters of authority.
• Proactively recruits for new associates.
• Can be specialized in recruiting, depending on branch needs.
• Calls customers to generate repeat sales; leverages customer relationships to drive value.
• Performs job site visits as needed.
• Executes against action plan to improve branch performance as directed by the Branch Manager.
• Reaches out to customers to make sure they are satisfied with the assigned associates.
• Acts with urgency to ensure that customer and associate needs are met.
• Understands the requests of the customer and delivers the best fit when dispatching; ensures that dispatch decisions do not adversely affect individuals in a protected class; when needed, perform high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order.
• Completes Associate match and dispatch, utilizing tools to find the best associate match for open positions. Collects work tickets and resolves work ticket issues.
• Communicates importance of associate safety to associates and customers at every touch point.
• Engages with existing associates and ensures satisfaction and safety.
• Processes payroll for associates in a timely manner according to the payroll process parameters.
• Ensures the appropriate written documentation is on file prior to processing payroll.
• Ensures personal protective equipment is in good condition prior to loaning it to the associates and that it is collected back from the associates at the end of their shift.
• Adheres to standard operating procedures and protocol.
• Safety, Compliance and regulatory accountability. Creates a culture of safety. Proactively takes actions to contribute to lowering WSR.
• Seeks ways to streamline processes for operational efficiency and excellence.
• Contributes to the success of the team through positive, professional interaction and communication with others.
Qualifications & Experience
• Self-motivated and has the ability to deliver.
• Process driven and systematic approach to improving operational performance
• Communication and Change Management
• Strong communicator. Ensures all channels of communication are leveraged to drive seamless results and to build strong relationships
• Articulate in presenting his / her views in an effective and convincing manner for buy in.
• Collaboration and Influencing
• Execution and Operational Excellence
• Basic knowledge in using MS Outlook, Excel, Word, and PowerPoint
• High standards of quality and timelines
• Hands on and ability to independently execute
KNOWLEDGE and EXPERIENCE:
• Associate degree preferred.
• 3 years customer service and/or sales experience.
• Experience with payroll and operations preferred.
• Ability to meet deadlines under pressure.
• Excellent communications skills, both written and verbal, and ability to persuade an audience.
• Ability to effectively interact and build relationships with a diverse employee population.
• Ability to market and sell the company's value proposition.
• Ability to multi-task; ability to work well under pressure.
• Very positive attitude and the ability to be empathetic and flexible.
• Possess effective interpersonal skills with the ability to relate to all levels of management and employees.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Valid driver's license and Vehicle is REQUIRED.