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HR SSC ServiceNow Solution Consultant

KForce

Location: 33607
Type: Non-Remote
Posted on: February 23, 2021
This job is no longer available from the source.
Kforce has a client in search of an HR SSC ServiceNow Solution Consultant in Tampa, FL. Duties:
• Coordinating between the business users, the software vendor, and Information Technology (IT), and other groups using an Agile/Scrum methodology to integrate, enhance, and implement new systems and provide recommended solutions which meet the needs of the business
• Performing day to day configuration within a technology platform including but not limited to workflows, catalogue items, script,s and service portal within ServiceNow
• Troubleshooting and quickly remediating issue escalations and break-fixes, including coordinating with internal and external parties whose assistance may be required
• Identifying and recommending improvements that will enhance the efficiency of systems, data integrity, and/or level of customer support
• Collaborating with vendors and other clients of vendors on future design releases that benefit the Firm and the business including networking, staying current on future release functionality, and participating in user forums to provide feedback and build consensus with other clients
• Identifying and creatively solving problems
• Recognizing and identifying unnecessary and duplicate work, executing process improvements accordingly
• Providing recommendations for areas where centralization or alternative delivery methods could be utilized
• Developing and maintaining vendor relationships by leveraging vendor management and networking skills
• Executing technology strategy during implementations, use, and support of human capital systems, specifically HR Service Delivery
• Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs)
• Bachelor's degree
• Minimum Years of Experience: 4 year(s)
• Using knowledge of Human Capital processes & procedures, as well as HC systems including Workday and HR Service Delivery
• Understanding vendor platform technology, including both the possibilities and limitations within the technology
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Must have experience in the ServiceNow HR platform
• Experience with HR Service Delivery (Case & Knowledge Management, Employee Service Center, Enterprise Onboarding and Transitions and Virtual Agent)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.