Customer Service Representative/Receptionist
Jerry Ulm's Collision Center
Tampa, FL 33614
Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Customer Service: 2 years (Required)
• US work authorization (Required)
Full Job Description Jerry Ulm's Collision Center is looking to add a Service B DC Representatives to our team. This individual shall conduct outbound customer service follow-up and customer transactions including payment processing. The ideal candidate must be, customer-focused and able to handle customer issues effectively. As a CSR, this position is essential to creating a customer friendly environment via telephone and face to face interaction..
In addition to competitive pay, we offer our associates the following benefits:
• Health insurance, Dental insurance, Vision, Life, Disability insurance
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
Responsibilities
• Manage incoming requests from customers, scheduling appointments, handling their concerns and questions as well as present them with the best solution to their needs.
• Work with Advisors to ensure all customers are scheduled efficiently and timely.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate service visits. Follow up with customers to ensure satisfaction and produce referrals.
• Perform all other Customer Care duties as assigned.
QUALIFICATIONS
• Excellent verbal and written communication skills
• Must have exceptional customer service skills
• Prior Customer Service Experience
EOE/DFWP
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
• Weekends
Experience:
• Customer Service: 2 years (Required)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
• In person
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No