Desktop Support
TEKsystems
3,705 reviews
Tampa, FL 33601
TEKsystems
3,705 reviews
Read what people are saying about working here.
Job details
Salary
$24 an hour
Job Type
Contract
Full Job Description Equivalent Experience
Description:
Looking for an Executive Support Concierge Liaison type person. Someone who is well versed in speaking with our Executive C-Suite leaders and their admins. I’m looking for someone who has some technical skills, but is able to handle these high touch individuals. The right candidate will: 1. Have previous experience with C-suite personnel and their admins 2. Ability to build strong relationships with this level in the organization. 3. Outstanding customer service skills and excellent soft skills are a must. 4. Be comfortable jumping in on simple tasks for resolution, but willing to facilitate efforts with other IT teams on more complex issues. 5. Flexibility to provide support outside of normal business hours. 6. Previous experience with basic video conference support is a plus. 7. Experience training personnel in the proper use of computer technologies, with a preference for those with prior experience training executive-level staff. 8. Willing to be the liaison between C-suite/admins and Global Service Desk, Tier 2 support and more. (putting in requests on their behalf, pairing printer with iPad,) 9. Able to identify opportunities to improve customer service experience with C-suite / admins. Duties: This position is based around "day to day help desk/desk top issues". This individual needs to have experience working in an environment where they have been multi-tasking and supporting multiple different technologies across multiple different end users. This position will sit in the DT Tampa location and will be supporting almost 300 end users. A majority of their time will be spent working within windows 10 OS. They will be troubleshooting end user issues, computer peripherals, iPhone/iPad connectivity issues, as well as reimaging machines and doing deployments, updates and migrations when necessary. The second largest part of their time will be spent working with active directory and exchange. They need to be familiar with adding new users to the OU or Organizational Unit, and working on resetting passwords and adding new mailboxes and users to the exchange system. The ideal candidate will have experience troubleshooting these systems in the past. Candidates will also be required to do some basic network troubleshooting. They do not need to be as well versed on Cisco networks but they need to understand if their is a problem with the computer if it is a result of the software/hardware of the computer itself or if this problem is stemming from something wrong with the network. They need to be able to do basic troubleshooting and then escalate the issues to the networking team when appropriate. This is more of a tier 2 position so candidates will not be spending as much time on the phones as this is going to be more of a traditional desktop support role. Very "HANDS ON"
Skills:
Desktop, Support, Windows, 7, Remedy, Active, Directory, Provisioning, Deprovisioning, Peripherals, Deskside, Suport
Top Skills Details:
Must have experience working with C level executives in an enterprise organization. 1. 4+ years enterprise desktop support experience working in a customer facing environment resolving both remote and desk-side issues. (imaging, ipad/iphone connectivity issues, password resets, printer installs etc.) 2. 4+ years experience with troubleshooting Windows OS , Active Directory both support/administration 3. 2+ years experience with SCCM (imaging and deploying software) Nice to have: 1-2 years experience troubleshooting basic network connectivity. Specifically Cisco networking equipment. (configuration experience is not necessary)
Additional Skills & Qualifications:
Great communication skills as they will be working with plant workers all the way up to VP level
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.