A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.
Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
6 year(s) with 4 years of progressive roles administering Microsoft 365 tenants, including proven experience delivering support to a global user population.
Preferred Qualifications :
Degree Preferred :
Bachelor Degree
Preferred Fields of Study :
Information Technology, Computer and Information Science, Computer Engineering
Certification(s) Preferred :
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Enterprise Administrator Expert
Preferred Knowledge/Skills :
Demonstrates intimate abilities and/ora proven record of success as a team leader:
• Being responsible for the administration of Microsoft 365; providing training and expertise on collaboration services such as ExO, SPO, Teams and OneDrive as part of the daily workload;
• Providing critical problem solving and advanced trouble-shooting for issues escalated by the service desk;
• Ensuring the operational health of the Global M365 platform;
• Monitoring and communicate to stakeholders the performance of the services;
• Providing team leadership and mentoring to less experienced systems administrators;
• Acting as the Subject Matter Expert for Email Services (Exchange Online) and collaboration suite (Office 365);
• Leading all post-migration projects of On-prem and Cloud based solutions to Exchange Online and SharePoint Online support;
• Developing processes to facilitate operations of our Office 365 platform;
• Conducting Health Checks, Compliance Audits, Gap Analysis Summaries and prioritize remediation in conjunction with the Director of IT;
• Monitoring the environment and making recommendations as needed to implement best practices;
• Understanding architectural design and application delivery;
• Understanding lean IT principles and data driven approaches;
• Possessing the ability to build trusting and influential relationships and engaging with vendors and third parties as appropriate;
• Leveraging experience with Technical writing and documentation of procedures;
• Being proficient and understanding of general functional experience administering Microsoft 365 SaaS;
• Having an understanding of and being proficient with Active Directory and Azure AD;
• Being well versed with SPO,Teams, EXO, ODfB and Power Platform;
• Having in depth knowledge and experience with integrating and supporting (acquired) organizations to Office 365 platform;
• Having experience and knowledge working with eDiscovery and managing legal audits;
• Implementing knowledge of PowerShell and M365 modules;
• Displaying a thorough working knowledge to implement and troubleshoot issues related to DLP, DKIM, SPF, DMARC;
• Being self-motivated with the desire to continuously learn and expand knowledge;
• Being a team player with a positive attitude, while being capable of working independently in a fast-paced environment;
• Establishing and maintaining effective working relationships with individuals at all levels of the organization and external contacts;
• Working effectively under pressure and managing multiple, concurrent and conflicting priorities and deadlines;
• Thinking outside the box and beyond the current solution to identify new and improved solutions, can identify an idea logically, document the overall solution and the technology and successfully deliver the solution; and,
• Using customer service skills, with a clear understanding of customer impact and business requirements.