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Call Center Representative

Coast Dental

Location: Tampa, Florida
Type: Non-Remote
Posted on: February 18, 2021
This job is no longer available from the source.
Job Details
Level
Entry
Job Location
FL - Tampa - Tampa, FL
Position Type
Practice Support
Education Level
Undisclosed
Salary Range
Undisclosed
Travel Percentage
Undisclosed
Job Shift
*Full Time
Job Category
Undisclosed
Description
The Call Center Representative is a direct liaison between our company and its current and potential patients.  This role will be able to accept ownership for effectively solving patient schedule issues and will keep patient satisfaction at the core of every decision and behavior.  This person should be polite and professional and provide outstanding customer service.
Essential Duties and Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner to fill office patient schedules
• Creates a positive experience for each patient contacted
• Follows communication scripts when handling different topics
• Engages in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed
• Demonstrates proper telephone etiquette
• Communicates clearly and politely
• Contacts patients and motivate them to schedule and/or complete treatment planning
• Able to work in Patient Scheduling software
• Fulfills requests by clarifying desired information, completes scheduling transactions and forwards requests as appropriate
• Meets personal/team qualitative and quantitative targets
• Perform other duties, as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Knowledge, Skills and Abilities
• Strong customer focus and service skills
• Knowledge of Eaglesoft and Coast’s scheduling format a plus
• Data entry skills
• Track record of over-achieving quotas
• Strong phone and verbal communication skills
• Strong active listening skills
• Proficient in Microsoft Office (Outlook, Word, and Excel).
• Strong customer focus and adaptability to different personality types
• Able to multi-task, set priorities and manage time effectively
• Displays strong adaptability and accountability
Qualifications (Experience, Education, Licensure, Certification)
• High school degree or equivalent
• Dental front office experience preferred
• Proficiency with computers, especially with CRM software, and strong typing skills
• Proficiency with Polycom phones and 8x8 telephone software a plus