Healthcare Claims Supervisor
Wipro Limited
14,772 reviews
Tampa, FL 33619
Temporarily remote
Wipro Limited
14,772 reviews
Read what people are saying about working here.
Job details
Salary
$38,000 - $50,000 a year
Job Type
Full-time
Number of hires for this role
3
Qualifications
• • US work authorization (Required)
Full Job Description As a Team Lead (TL), you lead a team of employees in assigned queue/ process and build a healthy & productive work environment. You are responsible for meeting the assigned productivity and quality targets for the team, which includes driving performance through CPMs, quality, compliance metrics and employee’s engagement & retention. You also mentor and troubleshoot team issues as first level of escalation. In voice business, the median ratio (1 FLM: number of Production Specialist) is 12-13. In non-voice business, the median ratio (1 FLM: number of Production Specialist) is 8-10 or 10-12.
Core Responsibilities:
• Broad operational latitude and responsibility in maintaining relationship and confidence between carrier partner and HPS.
• Responsible for managing team of Production Specialist
• Manages processes for a specific stream / service
• Implements process controls, manages day-to day operations risk and handoffs between various internal departments in the account
• A 2nd level escalation point for process owners/SMEs in the account (e.g. existing manager interacts with AVP/VP or specific stream leads)
• Responsible to ensure performance dashboards are validated and circulated for processes under self
• Ensure teams are meeting SLA’s and KPI metrics
• Responsible for Stability of the processes & Productivity/Efficiency initiatives
• Leads regular governance (Daily and Weekly Governance call on KPIs/KRIs/SLA etc.)
• Plans and executes on the job training for new hires, cross training within processes
• Monitor team's time management and schedule adherence
• Daily team huddles / work prioritization
• People Conflict and Issue Management
Reporting:
• Provides input to monthly settlement and invoicing for client with Account Executive
• Provides standard reporting and coordinates ad-hoc report requests from carrier
• Received SLA reposting from internal resources on a timely basis and provides summary and analysis to carrier according to contractual needs
Qualification / Experience Requirements:
• Bachelor’s Degree preferred
• Minimum of 2 years of Call Center/Back-Office Operations and Account
• Management experience in a related business (e.g. Banking/Mortgage Servicing of loan modifications)
• Has the ability to make judgements based on practice and previous experience
• Excellent communication skills in order to provide client service
• Good listener and communicator who effectively conveys information verbally and in writing
• Strong interpersonal and people management skills
• Possess an ability to manage large and complex teams
• Be able to work and communicate with the people across organizational units, clients, Onshore counterparts and other related teams
• Strong analytical skills with an ability to solve issues with a win-win negotiation approach
• Demonstrated and promote exceptional client service and the concept of client delight
• Have an attitude to coach, groom, develop and mentor people
• Effectively plan leaves of the team ensuring business is not impacted
Job Type: Full-time
Salary: $38,000.00 - $50,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Weekends
Ability to Commute/Relocate:
• Tampa, FL 33619 (Required)
Experience:
• Call Center Team Lead: 1 year (Required)
Work Location:
• One location
Company's website:
• www.wipro.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• Temporarily due to COVID-19
COVID-19 Precaution(s):
• Remote interview process