Submission for the position: Supervisor, Customer Service - (Job Number: 1216854)
https://centene.taleo.net/careersection/jobdetail.ftl?job=1216854&lang=en
Supervisor, Customer Service
Position Purpose:
• Supervise the day-to-day operations of the customer service function and monitor all related workflows.
• Manage work schedules and monitor team’s daily activities
• Monitor incoming telephone calls for quality control checks and provide recommendations for improvement
• Investigate and resolve escalated and complex issues and questions from members, prescribers and pharmacies
• Ensure all calls are handled accurately and timely
• Identify health plan benefit setup errors and notify the benefit configuration team of claim discrepancies
• Develop training and provide education for new employees in the customer service function regarding benefit summary sheets, policies and procedures and related documents
• Assist with the development of processes and procedures documents
• Receive incoming telephone requests, log and track calls, interview callers
• Assist with after hour calls as needed
Education/Experience: Associate's degree in related field or equivalent experience. 5 years of customer service or call center experience. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Customer Service
USA-Florida-Tampa
Schedule: Full-time Location(s): USA-Florida-Tampa