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Customer Service Representative (STD, FMLA Claims)

Hays

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: February 17, 2021
This job is no longer available from the source.
Hays
1117229_1613576105
Job type: Full Time, Temporary/Contract/Project
Posted: 1 Days ago
Industries: Computer/IT Services
Education level: Unspecified
Tampa, FL
Tampa, Florida, US
Date Posted: 2/17/2021 10:35:06 AM
Customer Service Representative (STD, FMLA Claims)- Contract - Remote/Tampa, FL
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Seeking a Customer Service Representative (STD, FMLA Claims) in Remote/Tampa, FL.
Skills & Requirements
* Handle inbound new claim intake calls for STD/FMLA
* Handle inbound service calls for STD/FMLA and LTD claims
* Appropriately document system(s) with conversations had with EE, ER's and HCP.
* Provide claims status updates including approvals, denials, closures and appeal decisions.
* Provide information on next steps in STD claims process, including need for medical information, appeals process and RTW discussions
* Fax medical requests to HCP's upon request.
* Performs other related duties as assigned or required.
* Handle intake calls for FMLA claims and other leaves.
* Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
* Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
* Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
* Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.
* Medical
* Dental
* Vision
* 401K
* Life Insurance ($20,000 benefit)
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more information.