Solutions Support Associate
Acara Solutions
62 reviews
Tampa, FL
Acara Solutions
62 reviews
Read what people are saying about working here.
Job details
Salary
$25 an hour
Job Type
Full-time
Part-time
Temporary
Full Job Description Acara is currently in need of a Solutions Support Associate who will become certified to provide customer training and network implementation on a 'family' of office products for one of our clients. They will achieve customer satisfaction objectives by performing networking services and professionally delivering standardized training curriculum to the office product customers on an as needed basis. This is a part time position with hours varying from 0 to 40 on a weekly basis, great flexibility, as well as local travel (more than 50% of the time).
Primary Duties and Responsibilities:
• Provide customer training on office copying/printing products using standardized lesson plans and curriculum
• Successfully configure scanning features, print drivers, etc... to customer"s network
• Adapt training to meet customer's requirements
• Contact customers within 24 hours of receiving assignment to schedule training
• Document and report all time and expenses related to the delivery of training on a weekly basis
Pay Rate: Pay rate for this position is $25.00 per hour
Required Skills / Qualifications:
• At minimum 1 year experience with Internet, Microsoft Word, PowerPoint, Outlook and Excel
• At minimum 1 year Teaching or Training Experience with interacting with others in small groups
Preferred Skills / Qualifications:
• Time management skills and ability to work independently
• 1 year experience with Networks and Network Protocols
• Good Driving Record
• Reliable transportation
• 2 years technical Sales support and/or industry experience desirable, but not required
• Individuals pursuing Education or Technology degrees or certificates would be acceptable
• Capable of instructing individuals on the use of basic office copier/printing equipment using standardized lesson plans and curriculum provided
• A friendly, personable and professional demeanor
• Valid Driver"s License and insurance
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron"s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.