PwC Labs - Customer Success Leader
PRICE WATERHOUSE COOPERS
7,944 reviews
Tampa, FL
PRICE WATERHOUSE COOPERS
7,944 reviews
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Commercialization develops and manages the process of bringing PwC Labs technology capabilities and platforms to market. The Commercialization scope includes assessing product market fit and developing sales, market brand, customer success support, to drive ROI of PwC Labs assets.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.
As a Customer Success Director, you will be responsible for overseeing client engagements and customer deployments of PwC’s Digital on Demand solution. Working directly with industry leading clients, you will be tasked with using the solution to address their business problems. You will be working on a team that includes Sales, Customer Success and Product Management teams, reporting to the Lead of Customer Success, and will be part of a diverse team of customer success representatives.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
8 year(s)
Preferred Qualifications :
Degree Preferred :
Bachelors Degree
Preferred Fields of Study :
Accounting, Accounting & Finance, Analytics, Business Administration/Management, Business Analytics, Finance, Management, Taxation
Preferred Knowledge/Skills :
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in executing various aspects of client engagements and/or projects within a professional services environment, and with customer success approaches including knowledge in the following areas:
• Developing a trusted advisor relationship with customer executive sponsors, and internal stakeholders so all activities are closely aligned with the customer's business case and business strategy;
• Influencing higher product adoption, customer loyalty and overall health scores;
• Managing new business growth through greater advocacy and customer reference ability;
• Driving quick time to value and clear ROI for customers via creation and management of user adoption, training and development of industry leading practices;
• Developing a culture of customer obsession and accountability;
• Fostering collaboration within team, and with stakeholders across the customer lifecycle;
• Assembling and leveraging effectively a cross-functional team, including Technical Support, Product, Services, Sales, as well as customer personnel to drive desired outcomes for clients and PwC;
• Demonstrating ability to manage influence through persuasion, negotiation, and consensus building to identify and sell new opportunities;
• Writing, communicating, facilitating, and presenting cogently to client executives, business, and technology personnel; and,
• Demonstrating an understanding of value drivers in recurring revenue business models.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.