Kforce has a client that is seeking a Remote Customer Service Representative in Tampa, FL. This role is remote, however the successful candidate must reside in/near Tampa, FL, Orlando, FL, or Houston, TX in order to complete onboarding requirements. Responsibilities:
• Call Center - answering phones/data entry/information verification/next steps
• Fast paced, high volume, potentially emotionally charged environment (callers may be frustrated, emotional)
• Provide financial assistance to callers
• Temporary position; Longevity of position depends on call center demand
• Shifts will be between 8am and 8pm EST 5 days a week; Candidates must be flexible and open to working any schedule as schedules do change weekly; Agent's will begin taking calls on March 15th
• Experience in a call center or help desk environment
• Experience in using a ticketing system
• Strong customer service skills (call center, retail, hospitality industry, etc.)
• Clear verbal & written communication skills
• Must be proficient in use of computers, i.e., basic computer functions, including proficiency in Office 365
• Must have ability to work in an area free from distractions, with reliable highspeed internet
• Own internet connection of at least 50mbps (computers and headsets will be provided)
• Applicants must be fully authorized to work in the U.S. without sponsorship
• Flexibility to work full-time hours & weekends - both will be required
• Must be commutable to the Tampa area
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract
Salary: 15-15 Hours