Customer Service Representative
GOAT Logistics Inc.
Oldsmar, FL 33602
Job details
Salary
$40,000 - $50,000 a year
Job Type
Full-time
Qualifications
• • High school or equivalent (Preferred)
Full Job Description GOAT Logistics - Tampa, FL
At GOAT Logistics powered by Priority1 we are determined to be great. Our team solves complex problems that affect our customers on a daily basis in a fast-paced and fun environment. We're excited to announce that GOAT Logistics is now opening our first office in Tampa, FL. Our company is rapidly growing and we're looking for a driven individual to grow with us. Come join our team!
As a Client Operations Representative you will manage all aspects of a client’s day-to-day transportation as well as proactively communicate and solve transportation-related issues by routing each shipment to the most effective carrier, remaining cognizant of safety, service, and cost. The Client Operations team will also manage customer shipments from order receipt through delivery, uncover potential for additional freight cost savings, manage client and contract carrier relationships, and provide customer service on assigned accounts.
Your day-to-day:
• Provide excellent customer service and build relationships with each of our unique customers.
• Schedule shipments by working directly with carriers and customers.
• Run daily tracking reports to ensure pickups and deliveries occur on time. Troubleshoot issues that occur while shipments are in-transit.
• Audit invoices and communicate rate discrepancies with customers. Work with carriers to dispute charges when appropriate.
• Become an expert in the logistics industry by mastering product information and customer relationship software (Salesforce.com).
• Be an integral part of our close-knit, supportive team. You should be familiar with our core values and be ready to contribute ideas that help further ingrain them in our processes. We love creative thinkers!
• Contribute ideas, analysis, and feedback to the Freight Pros internal management team.
• We are hiring for two different shifts that will be 8am-5pm or 10:30am-7:30pm (M-F) but need to be flexible during busy times. Will occasionally need to stay later.
What we look for:
• Bachelor’s Degree preferred
• Strong communication skills
• Exceptional customer service and problem solving skills
• Previous sales experience is a plus
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly motivated
• Team player with multi-tasking and prioritizing abilities
• MS Office proficiency and related computer knowledge
To learn more about us and what we do please visit goatlogistics.com (http://goatlogistics.com) and our technology partner priority1inc.com (http://priority1inc.com).
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
• Health insurance
• Paid time off
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Work Location:
• One location
Company's website:
• goatlogistics.com
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No