Medical Office Assistant

Springs Medical Lab - Owensboro, KY, 42303
February 3, 2021
Springs Medical Lab
Posted: 13 Days ago
Owensboro, KY 42303
Owensboro, Kentucky, US
Medical Office Assistant duties and responsibilities
A Medical Office Assistant’s responsibilities vary depending on the size and capacity of the medical facility they work for as well as the services it offers, but their main goal is to manage the front desk and handle any necessary clerical duties. Their typical day-to-day responsibilities include:
• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
• Answering phone calls, creating appointments, directing the calls as required and handling all queries
• Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
• Maintaining a filing system for all patient documents and reports submitted
• Answering emails and other electronic messages as required
• Creating invoices and bills, processing insurance forms and managing vendors and contractors
• Managing inventory and placing orders as required
• Transcribing all notes and documents related to treatments
What does a Medical Office Assistant do?
Medical Office Assistants perform administrative duties to keep a medical office or clinic running smoothly while maintaining a pristine, friendly environment where patients feel comfortable. They are responsible for greeting patients, helping them fill out the necessary forms and directing them to the right locations in the facility. They must also liaise with Nurses, Doctors and Technicians, handle any data entry and clerical work, answer phone calls and take care of all internal and external payments and inquiries.
Medical Office Assistant skills and qualifications
Medical Office Assistants should be self-motivated with a desire to help others, and they need a strong set of skills and qualifications to successfully handle their job duties. Some of their most essential skills include:
• Customer service skills and telephone etiquette
• Familiarity with medical terms and technology
• Understanding of law and ethics pertaining to medical practices
• Basic accounting and math skills
• Strong computer, data entry and office management skills
• Excellent verbal and written communication skills
• Empathy and compassion to give support to patients
• Attention to detail and problem-solving skills