GUEST RELATIONS REPRESENTATIVE I
February 15, 2021
GUEST RELATIONS REPRESENTATIVE I Non-Clinical Support Hours: 6a-6p Days - Full-time Paygrade/Wages/Salary Info: OH 2013-70 - 40187F
Job Summary Acts as a liaison between guests, staff, and patients to respond to all information inquiries. # Job Responsibilities Acts as central information resource for Owensboro Health staff, patients, and guests. Receives, screens, routes, and/or responds to all incoming inquiries. Greets all guests and provides proper directions, instructions, and information based upon needs. Escorts guests to destination as needed. Maintains nourishment stations, waiting rooms, and consultation rooms. Maintains centrally accessible resource materials (phone books, quick reference for supplies). Enters work orders and orders supplies. Receives and processes visitor comments and complaints. Audits for improvement initiatives. Arranges for patient and visitor transports. Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans. Reports feedback to recognized departments and consults patient representatives as needed. Audits for improvement initiatives. Completes survey readiness training and support. Makes rounds throughout department offering appropriate services to staff, guests, and patients. Stocks and maintains the following areas in the Emergency Department: lost and found, personal protective equipment (PPE) alcoves, pediatric novelties, and waiting room supply cabinets. May perform job duties for each Guest Relations-Point of Entry position. These areas include: Front Lobby, Emergency Department, and Out Patient Surgery. May monitor tube system and handle medications in accordance with medication safe handling practice. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.