CUSTOMER ACCOUNT COORDINATOR
Speedling Inc.
Sun City, FL 33586
Description:
If you are proactive, goal-driven, and looking to grow your career, then Speedling is the place for you!
Speedling Incorporated is a global leader in the production of transplants and the development of horticultural products and technology since 1968 with locations in Florida, Georgia, Texas, and California. We have high standards and our employees constantly strive to reach even higher levels of success. Speedling's growth is based on our values and a vision focused on consistent quality and cost-efficiency. We see customer satisfaction, the personal and professional growth of each employee, safety in the workplace, a commitment to our stakeholders, employees, and communities, and profit as a measure of our performance.
The successful Customer Account Coordinator is responsible for direct account management and excellent customer service. This includes direct interaction with customers on the phone and face-to-face, to provide and process information in response to inquiries, concerns, and requests about all vegetable and/or ornamental varieties and planting periods for each. This also includes, but is not limited to accuracy of order entry, pricing, inventories, and status/quality reporting. The successful CAC will actively find and promote value add opportunities and provide prompt resolution to unavoidable customer challenges. In partnership with the Sales team, the Customer Service department's goal is to build profitable, successful, long-term relationships with both internal and external customers. Key responsibilities include ensuring all work is performed in accordance with safety policies and regulations to promote a safe working environment.
OUR EMPLOYEES ARE OUR #1 ASSET! Speedling offers a competitive salary, medical, dental, company-paid life insurance, disability insurance, 401(k) plan, paid vacation, and holidays. Become part of a team that Feeds the World and Makes it a More Beautiful Place, apply now!
Summary of Essential Job Functions:
• Manage select key customer accounts as assigned to create long term customer satisfaction.
• Providing quotes to customers on product & shipping, processing customer orders, adjusting orders as needed.
• Provide customers with status reports (germination, height, any issues).
• Increase sales revenue and margin via active inside selling and proactive outside Sales support.
• Communicate and coordinate with internal departments both local and remote offices.
• Logistics clerical support.
• Prompt entry of all orders.
• Monitor, maintain, and communicate customer account inventory.
• Collaborate with Sales to obtain orders, identify opportunities, establish and maintain profitable pricing.
• Assist Brokers/Customers as needed with orders and or questions.
• Availability distribution to Broker and or customers.
• Direct customer contact with broker customers as needed.
• Coordinating daily shipping schedules with our customers.
• Responsible for entering sales orders, invoicing, mailing, and confirming in the system.
• Maintaining customer files and filing of all paperwork.
• Understand and execute on opportunities for improvement. Implement ways to increase sales and improve customer satisfaction.
• Maintain integrity of Speedling forms, waivers, agreements, customer information, research, and manage customer claims as needed for approval.
• Maintaining a good understanding of our Accounts Receivables. Making calls to customers with balances over 30 days. Weekly reporting of what customers have been contacted and what was communicated, sending this report to AR office on Fridays.
• Other duties as assigned by manager.
. Requirements:
Minimum Requirements:
• High School Diploma or equivalent
• Minimum of 3 years customer service experience
• Strong computer proficiency with Microsoft Excel
• Ability to prioritize and strong organization skills
• Knowledge of data research practices
Abilities Required:
• Demonstrated ability to work as a team member, exceed performance goals
• Ability to work in a fast-paced environment
• Solid verbal and written communication skills
• Strong customer service skills, friendly and outgoing with a positive, can-do attitude
• Attention to detail and ability to problem-solve
• Knowledge of customer service principles and practices
• Basic concepts about manufacturing operations, quality, and productivity
• Good interpersonal communication, able to work well with others
• Exposure to manufacturing environment and/or manufacturing aptitude
• Willingness to work nights and/or weekends, hours will change based on business needs
• Able to work indoors, outdoors, in warehouse all seasons
• Able to lift up to 40 lbs and able to stand for prolonged periods of time if needed
• Ability to take initiative and work with minimum supervision, self-motivated
PM19
PI130284205