Position Description
IT Support Analyst Level 2
Location Tampa, FL
Employment Type Full-time
Apply Now
PRACTICE OVERVIEW
Radiology Partners is the largest and fastest growing on-site radiology practice in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is To Transform Radiology.
POSITION SUMMARY
RadPartners IT Team is seeking a motivated, high performing Support Analyst.  The incumbent will provide IT support to end users who utilize RadPartners IT systems in the practice of providing and supporting radiology services.  IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.
POSITION DUTIES AND RESPONSIBILITIES
• Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices
• Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also be responsible for documenting and communicating processes to IT to ensure consistent user experience
• Responsible for documenting and organizing “how to’s” for RSCs and other members of Tier 2 for on-call support
• Identify gaps of training and knowledge of the RSC team to improve quality, consistency, and efficiency for first call support
• Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution
• Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established
• Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer
• Answer and resolve inbound technical calls
• Troubleshooting end-user IT problems involving desktop PCs and mobile devices
• Manage planned and unplanned downtimes following downtime procedures, document  and communicate problems and escalate as needed
• Imaging workstations
• Troubleshooting VPN tunnels and configuration
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
• Bachelor degree in Computer Science, Information Technology preferred or equivalent experience
• Knowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standards
• Experience working with hardware and networks
• Knowledge of PACS systems and radiology workflows preferred
• Experience with voice dictation systems, like PowerScribe
• Critical thinking skills and creative problem solving
• Prior experience in Healthcare IT
• Knowledge of Radiology Flow
• Provides on-call support
• Excellent customer service
Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
Back Share
Apply Now
Location Tampa, FL
Employment Type Full-time
PRACTICE OVERVIEW
Radiology Partners is the largest and fastest growing on-site radiology practice in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is To Transform Radiology.
POSITION SUMMARY
RadPartners IT Team is seeking a motivated, high performing Support Analyst.  The incumbent will provide IT support to end users who utilize RadPartners IT systems in the practice of providing and supporting radiology services.  IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.
POSITION DUTIES AND RESPONSIBILITIES
• Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices
• Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also be responsible for documenting and communicating processes to IT to ensure consistent user experience
• Responsible for documenting and organizing “how to’s” for RSCs and other members of Tier 2 for on-call support
• Identify gaps of training and knowledge of the RSC team to improve quality, consistency, and efficiency for first call support
• Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution
• Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established
• Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer
• Answer and resolve inbound technical calls
• Troubleshooting end-user IT problems involving desktop PCs and mobile devices
• Manage planned and unplanned downtimes following downtime procedures, document  and communicate problems and escalate as needed
• Imaging workstations
• Troubleshooting VPN tunnels and configuration
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
• Bachelor degree in Computer Science, Information Technology preferred or equivalent experience
• Knowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standards
• Experience working with hardware and networks
• Knowledge of PACS systems and radiology workflows preferred
• Experience with voice dictation systems, like PowerScribe
• Critical thinking skills and creative problem solving
• Prior experience in Healthcare IT
• Knowledge of Radiology Flow
• Provides on-call support
• Excellent customer service
Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.