Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day. When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities. Job Description:
The Medical Assistant assists in the examination and treatment of patients under the direction of the physician/provider. Areas of clinical practice include patients of all ages in Family Medicine, Internal Medicine, Pediatrics, and most Specialty Practices.
Essential Duties and Responsibilities i ncluding the following.  Other duties may be assigned.
1.
Assists in the efficient flow of patients from the waiting room through their medical visit.
2.
Effectively captures data needed to facilitate the physician’s/provider’s ability to efficiently evaluate patients, including but not limited to; vital signs, past medical, social and family history, health maintenance and the patient’s current medication and pharmacy used.
3.
Prepares in advance for the clinic to run smoothly by checking the physician’s/provider’s schedule and the patient record to make sure all documents are available for the physician/provider’s viewing.
4.
Educates patients regarding diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
5.
Able to perform phlebotomy.
6.
Performs EKG’s, PFT’s spirometry, nebulizer treatments and ear irrigations, and other procedures appropriate to level of training and within the scope of the certification of this position.
7.
Performs in-office lab testing such as glucose testing, strep screens, pregnancy tests, urinalysis, and HgA1c as directed by the physician/provider.
8.
Performs sterilization on instruments used for minor procedures/surgeries according to the CDC recommended guidelines.
9.
Cleans and stocks rooms; helps monitor supplies as needed.
10.
Effectively interacts with referral sources and other healthcare providers in a customer-focused manner.
11.
Maintains patient confidentiality and corporate compliance guidelines and integrity.
12.
Performs patient phone triage and communicates needs to physicians.
13.
Maintains HIPAA/OSHA compliance.
14.
Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards, and national patient safety goals.
Ensures SAFE Reports are submitted appropriately.
15.
Ensures positive customer relations interactions
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meets Commitments
16.
Maintains all certifications/licensures such as BLS
Key Accountabilities/Competency
Key Accountability
Weight
1.
Assists physician with all tasks associated with patient care as requested, within the scope of practice and certification.
50%
2.
Interacts with patients, patient family and caregivers in a professional and courteous manner.
30%
3.
Assists other clinical personnel as needed and interacts with the other healthcare providers to facilitate a smooth continuum of care.
10%
4.
Assists with coverage of Patient Access areas.
10%
Core Competencies
Integrity – Works with integrity and ethically.  Demonstrates understanding of hospital mission and values in word and practice.  Follows policies and procedures.  Maintains corporate compliance guidelines.
Hospitality – Supports healthy working partnerships throughout the organization.  Demonstrates respect, compassion, and courtesy to all patients, families and co-workers.  Uses Service Excellence principles in dealing with people.  Maintains a positive work attitude and contributes to a positive work environment.
Partnership – Willing to orient and teach others.  Provides and accepts comments in a constructive manner.
Stewardship – Uses resources in a cost-effective manner.  Conserves organizational resources.
Excellence – Actively involved in unit process improvements and/or unit-based teams to improve systems, reduce costs, and resolve problems that address meaningful work issues within the department or hospital.  Looks for ways to improve and promote quality.  Applies comments to improve performance.
Personal Accountability – Demonstrates by reporting to work as scheduled, being flexible to meet staffing needs, helping others without being asked, effectively managing time, arriving at meetings and appointments on time, and undertaking self-development activities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill, and/or ability necessary to perform this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:
• High School Diploma or equivalent
• 2 years of Medical Assisting Experience preferred
• Basic Life Support (may obtain within 90 days of hire)
Incumbents prior to September 1, 2016 not meeting these specifications have been grandfathered based on qualifications in effect prior to this date.
Skills and Abilities Required
Excellent communication skills, both verbal and written
Excellent organizational skills
Physical abilities
Able to occasionally push, pull and lift objects more than 50 pounds
Able to perform moderate to difficult manipulative skills such as keyboarding
Able to walk/stand 80% of workday
Mental abilities
Able to discriminate colors
Able to distinguish sounds
Able to work in a fast-paced environment
Able to work well with all age groups, those with impaired abilities, and all levels of personnel
Working Conditions
Regularly exposed to blood, body tissues, or fluids. Frequently exposed to electrical hazards. Frequently exposed to electro-magnetic radiation as in computer monitors Occasionally exposed to toxins, cytotoxins, or poisonous substances.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Job Type: Full time