Product Specialist - Finance & Accounting
BST GLOBAL
Tampa, FL 33634
Remote
Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • US work authorization (Required)
• Bachelor's (Preferred)
• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
Full Job Description MUST BE AUTHORIZED TO WORK IN THE US WITHOUT EMPLOYER SPONSORSHIP
Summary of duties and responsibilities
The Product Specialist is a core member of the Finance and Accounting Management product team, executing tasks across the product line’s software delivery lifecycle and serving as an escalation point for product support issues.
The Product Specialist is responsible for the delivery and support of the products.
The Product Specialist is expected to self-manage work assignments, multi-task priorities, collaborate effectively with co-workers, and provide reliable, high quality deliverables with some guided assistance from peers and co-workers.
Must be a driven, high energy, charismatic individual who works well with a team and is expected to provide hands-on assistance and subject matter expertise to both clients and internal teams during all stages of the delivery process.
Essential Functions
· Work within a multi-discipline team of product, development and QA professionals to deliver solutions for clients in the architectural, engineering and consultancy industry
· Administer product issue management (Jira) to track, troubleshoot, and drive the resolution of product defects and enhancements
· Define and document business requirements and functional specifications
· Prepare and review product release notes
· Establish and maintain product documentation, including data sheets, user guides, best practices and knowledge base
· Participate in level 3 escalation of support issues, providing troubleshooting expertise and working closely with clients and the support team
· Assist with quality assurance (QA) providing guidance to thoroughly test and verify product features and functionality
· Experience writing functional business requirements and specifications
· Excellent analytical and problem-solving skills with a high aptitude to learn
· Excellent verbal and written communication skills.
· Strong organizational skills, with the ability to effectively prioritize and multi-task
· Ability to simplify and clearly articulate complex requirements for business stakeholders
· Ability to work successfully in a fast-paced, collaborative team environment
· Proficiency in Microsoft PowerPoint, Word and Excel
Skills/Competencies · Business
o Understanding of core accounting processes in the AEC industry
o Draft user stories to accurately describe user business requirements and expectations
· Functional
o Proficient in using targeted areas of the FAM product portfolio without assistance
o Work with the FAM leadership to continually curate FAM backlog for accuracy and priority
o Participate in user acceptance testing to ensure delivered solutions address client needs
· Leadership
o Self-starter who can stay organized and focused on assigned deliverables
o Multi-task and engage colleagues for assistance when necessary
o Clearly articulate thoughts and concepts, verbally and in writing
· Technical
o Basic understanding of underlying architecture of FAM product portfolio
o Display an aptitude to use technology to create solutions and diagnose issues
· User
o Basic understanding of how clients leverage the FAM product portfolio to meet their business needs
Education, prior work experience
· Bachelor’s degree
· 2+ years implementing, supporting and/or testing business systems
· Previous implementation, support or business analysis experience with other ERP systems such as Deltek, MS Dynamics, Oracle, SAP, Sage is desirable
Specialized License, Certifications
· None Required
Reports to
Product Director, FAM
Number Supervised
0
Travel
0%
Classification
Exempt
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Job Type: Full-time
Pay: $1.00 - $2.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance
Schedule:
• Monday to Friday
Education:
• Bachelor's (Preferred)
Experience:
• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
Work Location:
• One location
Management:
• Front End Manager
Company's website:
• www.bstglobal.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• Yes
COVID-19 Precaution(s):
• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place