Nesco Resource
21-07767
Job type: Full Time, Employee
Posted: 2 Days ago
Industries: Staffing/Employment Agencies
TAMPA, FL 33626
TAMPA, Florida, US
Date Posted: 2/12/2021 9:50:17 AM
The Credit and Collections Associate's primary responsibilities are monitoring customer accounts and building relationships with customers.  Communication with customers is a key part of daily activities, must have excellent communication both written and oral. .
Essential Duties
• Office setting ( NOT Call Center Setting) and goal-oriented department responsible for collection calls and correspondence
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Processing monthly credit memos and the appropriate reporting.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Participate in team planning meetings.
Qualifications
• 3-5 years Collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.