Customer Service Representative
Cano Health
37 reviews
Tampa, FL 33607
Employer actively reviewed candidates 2 days ago
Cano Health
37 reviews
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Job details
Job Type
Full-time
Qualifications
• • High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)
Full Job Description Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company’s entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation’s leading health care services provider.
At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary.
Essential Duties & Responsibilities
• Schedule, confirm, and reschedule patient appointments- review appointment date, time, location, and provider with the caller.
• Answer telephone promptly and in a polite and professional manner.
• Direct calls to other departments as needed.
• Making and confirming patient transportation appointments.
• Answer general member questions regarding our programs, services, and benefits.
• Informs callers of current events and/or services provided.
• Answer incoming customer – patient phone calls and take appropriate action for each call
• Make a minimum of 80 calls or more between incoming and outgoing calls
• Make a minimum of 10 appointments daily
• Must obtain a minimum of 90% in Quality Assurance Observation.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Follow all company policies and procedures.
Education & Experience
• High school diploma or GED required
• Knowledge, Skills & Proficiencies
• Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems.
• Ability to communicate with associates, patients, and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Strong phone and verbal communication skills along with active listening.
• Must be available to work some holidays and weekends.
• Strong computer skills
• Excellent interpersonal communication skills.
• Must be fully bilingual in Spanish.
Compensation and Benefits
• Competitive Salary
• Excellent Health, Dental, and Vision Benefits
• 401K
• PTO
• Dedicated, motivated team and the chance to be part of one of the nation’s leading health care services provider
• High-end work environment
For more details, please visit www.canohealth.com
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental Pay:
• Commission pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 1 year (Preferred)
Work Location:
• One location
Company's website:
• canohealth.com
Work Remotely:
• No