Client Relations Representative
GOAT Logistics Inc.
Tampa, FL 33607
Job details
Salary
$35,000 - $45,000 a year
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
• • Bachelor's (Preferred)
Full Job Description GOAT Logistics - Tampa, FL
Client Operations Representative
Competitive pay with opportunity to receive benefits.
2 job openings: 1 position 8 am - 5 pm EST and 1 position 10:30 am - 7:30 pm EST
GOAT Logistics was founded in 2016 with the same entrepreneurial spirit that still drives our business today. We are a mix of great people and great technology. Our success is driven by a strong partnership of employees, clients, and carriers.
We are a full-service logistics company partnering with thousands of national and regional truckload and LTL carriers. We offer less than truckload (LTL), full truckload (TL), and expedited freight services.
Leveraging the resources of our technology partner, Priority1, allows us to pay carriers faster than our competitors and offer our customers better capacity and rate stability.
We are your one-call transportation provider – doing business the way that you do business.
We've had steady growth since inception and recently surpassed $7M in sales in 2020. We are relocating our operations to Tampa, FL and are looking for eager individuals that want to join our team and are up to the challenge of building a great business.
As a member of our operations team, you'll be responsible for providing logistical services to businesses as well as developing and growing current accounts to help the sales team achieve massive growth. This position manages a book of business while striving to build and maintain relationships with a “customer first” approach. In this role, you'll need to work well under pressure in a fast-paced, team-oriented environment with the understanding of urgency and forward thinking to provide solutions to clients.
Your day to day activities will look like the below:
• Responding to customers with a sense of urgency to provide an excellent customer experience.
• Proactively identifying opportunities to improve operational efficiency.
• Proactively providing updates and communication to customers on all shipments.
• Building and developing relationships with customers to ensure continued partnership.
• Accurately quoting shipments and finding ways to help sales close opportunities.
• Accurately building shipments, confirming pickups, and delivery appointments.
• Accurately communicating via email and phone.
• Analyzing and solving issues to arrive at solutions with little oversight from management.
• Following standard operating procedures during the booking and dispatching process.
You will have ongoing support from upper management. We will expect you to treat GOAT Logistics like your own.
You'll be stepping into a very competitive industry and we must distinguish ourselves.
Are you up for the challenge?
If joining a group of growth-minded individuals that are ready to take the business to a new level and make GOAT Logistics a household name in the logistics industry, please apply!
To learn more about us and what we do please visit goatlogistics.com (http://goatlogistics.com) and our technology partner priority1inc.com (http://priority1inc.com).
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
• Health insurance
• Paid time off
Schedule:
• Monday to Friday
Supplemental Pay:
• Bonus pay
Education:
• Bachelor's (Preferred)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
Job Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
Company's website:
• goatlogistics.com
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No