Requisition # 275120BR
Posting Job Title (Do Not Exceed 250 Characters) Enterprise Billing Assurance Coordinator II - Spectrum Enterprise
Posting Location United States - Florida - Riverview
Position Type Full Time
Business Title Ent Billing Assurance Coord II
Posting Job Description At a glance:
• Are you a detail-oriented billing expert skilled at using billing platforms, such as ICOMS and CSG?
• Can you commit to a client support position ensuring billing for Enterprise and national clients with multiple sites and complex services?
• Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Billing Assurance Coordinator II, you ensure billing accuracy by providing shared services support for Enterprise and national small-to-medium business clients with multiple sites and complex services. You improve the client experience and operations processes by providing billing reconciliation, billing adjustments and billing and service corrections. You excel at providing billing support services using platforms such as ICOMS or CSG.
You focus on daily billing support processes, including master service agreements (MSA) to billing account validation, reconciliation and case resolution. You collaborate with teams across the company to process client billing updates, service corrections, work order activity, Salesforce client record adjustments and process improvements. You flourish in an office environment interacting with accounts across the Spectrum Enterprise footprint. You report directly to the Manager of Billing Assurance for goals, guidance and assistance.
Position benefits:
• Competitive salary.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on spectrum services where available.
• Formal training.
What you will do:
• Encourage company-wide success through active and consistent support of all efforts to simplify and enhance the client experience.
• Ensure billing accuracy by performing complex audits and reconciliation of Enterprise and national small-to-medium client’s service agreements in Salesforce and billers.
• Interact with teams across the organization to process client billing account updates, service corrections, work order activity, Salesforce client record adjustments and process improvements.
• Implement appropriate billing tools to disposition records with applicable resolutions and statutes.
• Improve the client experience by reviewing and assisting in resolving billing issues and complex cases with minimal supervision.
• Execute billing functions to ensure the overall accuracy of client accounts.
• Enhance team efficiency and audits by assisting in the creation of accurate reporting.
• Lead process improvement efforts by identifying gaps in the biller and codes setting issues while working with leadership toward resolutions.
• Mitigate future risks by investigating and performing complex root cause analyses.
• Address open work order activity and take the appropriate action based on research in various systems to determine the intended outcome.
• Follow company policies and procedures to mitigate risks and ensure success.
• Perform additional duties related to the position as assigned.
Required keys for success:
• Three or more years of relevant work experience.
• Experience with commercial billing.
• Hands-on experience with ICOMS, CSG, TMS and Salesforce.
• Familiar with Granite, Scope and Ascertain systems.
• History of working with MSA audits and validations and account billing services.
• Previous experience with invoicing and billing accounts.
• Detail-oriented with strong follow-up
• Sound management and organizational skills.
• Proven organizational and prioritization skills that can resolve issues in a timely and efficient manner.
• Solid interpersonal skills.
• Self-motivated team player that is adaptable within a fast-paced, dynamic and deadline drive environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
• Three or more years of experience in the telecommunications industry.
Your education:
• Bachelor’s degree in accounting or finance, or an equivalent combination of education, training and experience (preferred).
Area of Interest Billing Operations, Customer Operations, Customer Service
More on Spectrum The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Business Unit Spectrum Enterprise
Work City Florida - Riverview
Work State Florida
Location 4145 Falkenburg Rd.
Zip Code 33578
Job Code CBI126 Ent Billing Assurance Coord II Nonexempt
FCC Unit HQ452
Controlling Establishment ID 01236 - Riverview Falkenburg Rd
Account Code B02-304-6000-366