State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Title Payment Specialist Job Description
Overview of the Payment Specialist
Job SUMMARY
The Payment Specialist is responsible for applying payments accurately and timely to customer accounts. This position requires the ability to research and resolve complex payment discrepancies involving misapplication of funds, unapplied payments, over-payments and / or inability to locate client accounts.
Job RESPONSIBILITIES (include but not limited to)
• Investigate and resolve unapplied payments, misapplications of cash, and overpayments
• Identify payment discrepancies and balance account payment issues
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Ability to process all payment types (ACH, Wires, Online Processors, Credit Cards, Checks, etc.).
• Complete tasks such as processing payments, Electronic Fund Transfers (EFT), refunds, applying unapplied cash receipts, transferring credit balances, resolving credit card disputes and chargebacks, handling non-sufficient funds payments, etc.
• Ensure all incoming mail and emails from internal and external customers are addressed and completed in a timely manner
• Contact customers to obtain payment remittance backup and / or determine proper payment application as necessary
• Assist and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complaints
• Ensure all cash batches are posted and in balance
• Assist in month end processes as needed
• Fulfill other duties as assigned by management
Job Requirements
• High School Diploma or Equivalent
• 3 years previous cash applications, accounts receivable, and/or billing experience in a high-volume business environment
• Ability to organize and prioritize
• Strong investigative and analytical skills
• Detailed-oriented
• Intermediate to Advanced Excel Skills
• Effectively communicate both internally and externally
• Ability to work effectively in a team environment
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred
Who We Are
Primo Water North America is America's favorite water, coffee and filtration solutions provider--reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.
One of North America's largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands -- Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.
In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.
Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
Schedule Full-time Brand Crystal Springs Req Number DSC-21-11030 Location NCC - Lakeland-5512 Shift First