Kforce has a client seeking an HR Shared Service Center Specialist in Tampa, FL. Summary: The HR Shared Services Center (HRSSC) Specialist is responsible for execution of Call Center operations functioning as a primary source of knowledge and expertise to US Partners, staff and HR personnel on a wide variety of subject matter areas. Responsibilities:
• Payroll and taxes
• HR policy
• Learning and Education
• Execution of service delivery
• No budget responsibility, but has functional ability to impact firm risk management efforts related to call center expertise and response
• Team oversees the system and keeping knowledge system up to date, working on special projects
• Works under the guidance and supervision of Call Center Senior Associate and is able to resolve issues within realm of expertise
• Consults with Call Center Senior Associate to address more complex issues
• Will initiate the appropriate dialogue with supervisors and internal clients to resolve service issues
• Strong customer service skills
• Time management skills with a focus on quality and efficiency
• Experience with a Shared Services delivery model
• Critical thinking skills
• Ability to take information and communicate it effectively for resolution
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.