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Help Desk Technician

Hiregy

Location: Tampa, FL 33607 (Carver City area)
Type: Full-Time, Temp-to-Hire, Non-Remote
Posted on: February 9, 2021
This job is no longer available from the source.
Help Desk Technician
Hiregy
44 reviews
Tampa, FL 33607
Hiregy
44 reviews
Read what people are saying about working here.
Job details
Salary
$17 - $18 an hour
Job Type
Full-time
Number of hires for this role
10+
Qualifications
• • Associate (Preferred)
• help desk: 1 year (Preferred)
Full Job Description About the Company: Are you looking for more from your career? Hiregy connects job seekers with exceptional companies and helps them fulfill their professional goals. You can trust our professional staffing agency to treat you with respect, take time to learn about your skills, and find a match for your experience and aspirations.
Job ID: 14442
Job title: Help Desk Technician
Location : Tampa, 33609
This is an onsite position
Pay: $17.00-18.00/hourly
Hours : 8-5
Type : Contract to Hire
Benefits during the contract period: https://www.hiregy.com/wp-content/uploads/2020/08/Global-Workforce-Deployment-Benefit-Summary-2020.pdf
Hiregy Associate perks : https://www.people20.com/wp-content/uploads/2020/10/People20Perks-Flyer_Lauren-Dudley.pdf?bulk_email_rid=942&bpmtrackid=2&bpmreplica=0&contactId=f7d0cb3c-319e-4900-8d52-404b72a061f4&bulkEmailRecipientId=e4e725f6-f920-416a-bfd7-e877d8923320
Job duties:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Demonstrate strong time management and troubleshooting skills.
• Follow up on outstanding requests and ensure timely resolution.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders. Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties or assist with other business needs as required.
Requirements:
• High School Diploma required
• Associate Degree or equivalent is preferred
• 1+ years of related experience or training with hands-on computer experience, preferably someone who builds or repairs computers
• Background check required
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting to get to computer equipment.
Keywords: Help desk, helpdesk, tier 1, tier 2, support, technical, troubleshooting, software installs, hardware, applications, mobile, wireless, user training, help lines, MDM, MMS, Sprint, T-Mobile, Verizon, cellphone, tickets, helpline, recovery, customer service, inbound, outbound, information, IT, information technology, shipping, S&R, receiving, FedEx, UPS, USPS, packing, packaging, factory reset, shipments, ship, package, CSR
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
• Health insurance
Schedule:
• 8 hour shift
• Monday to Friday
Education:
• Associate (Preferred)
Experience:
• hands on computer repair: 1 year (Preferred)
• help desk: 1 year (Preferred)
Work Location:
• One location
Work Remotely:
• No