Job Snapshot
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Employee Type:
Full-Time
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Location:
10441 University Center Drive
Tampa, FL
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Job Type:
Admin, HRSC Support III
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Experience:
Not Specified
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Date Posted:
2/2/2021
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Job ID:
req58074
Job Description
HRSC Support III admin - Tampa, FL *Open to Remote work
Basic Purpose:
Serves as the Tier II contact point for the Human Resources Service Center (HRSC), answering inquiries about the Quest Diagnostics employee benefits plans. Will resolve complex issues, complete transactional processes, and provide employee support.
Job Responsibilities
•         Meet the day-to-day benefit plan administration needs of Quest employees:
o   Manage the standard/routine transactional processes for all benefits plans.
o   Research complex participant questions and plan issues and work with health plan vendors or other benefit plan service providers as appropriate.
o   Investigate and resolve benefit deduction issues by partnering with payroll and submitting the required Payroll Adjustment Forms as needed.
o   Support the Annual Enrollment process.
o   Develop understanding of Oracle functionality
•         Provide customer service support in adherence with defined HRSC operating procedures.
o   Resolve employee inquiries within defined SLAs.
o   Demonstrate respect, sensitivity and understanding for the employee’s circumstance while maintaining professionalism at all times.
o   Ability to establish rapport with all levels of employees and must have the ability to work in a fast paced environment.
o   Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
•         Administer absence policies as needed.
o   Research and resolve PTO accrual issues within Oracle and Workforce Central.
o   Provide support to supervisors and managers in evaluating applicable time off policies.
Collaborate with Quest partners to support employees.
o   Escalate key trends and issues to the HRSC Benefits Manager. Keep manager informed of trends.
o   Perform general HR transactions in Oracle.
o   Work with internal Quest HRSC Benefits SMEs.
o   Work collaboratively with COEs, HR Business Partners (HRBP), Payroll and/or other HR functional areas to resolve more complex inquiries or issues.
o   Collaborate with third party administrators and vendors as needed.
Job Requirements
Education Preferred:
Bachelor’s Degree or equivalent experience preferred
Work Experience:
•         Minimum 3 years of benefits related experience which includes familiarity with applicable state and federal regulations (ERISA, FMLA, etc.).
•         Broad experience across all types of benefit plans (Medical, Dental, Vision, LTD, STD, Life)
•         Familiarity with HR systems, such as Oracle HCM Cloud and Case Management.
•         Proficiency with Microsoft Office products (Excel and Word)
•         2+ years HR Shared Service Center experience preferred
Other:
•         Detail-oriented and highly organized
•         Excellent written and verbal communication skills
•         Effective time management and organizational skills
•         Ability to prioritize, problem solve and apply critical thinking skills
•         Ability to effectively meet customer needs, and take responsibility for customer satisfaction
•         Ability to follow established procedures in a timely, accurate manner
•         Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
•         Ability to work in a fast-paced, team environment and under pressure of deadlines
•         Excellent collaboration and interpersonal skills