Description:
Providing IT technical support via phone or chat. Learn new support technology as required Perform administrative tasks related to time keeping and misc tasks Develops a strong understanding of the business and can relate problems to business impacts. Understands how to triage and prioritize issues and will escalate problems to management. Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call. Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment. Performs other duties as assigned.
Skills:
active directory, o365, support desk, citrix, windows 10
Top Skills Details:
1.) IT Support Desk experience troubleshooting hardware and software issues in a high call volume/high employee count environment. Centene has 100,000 users. 40-50 calls a shift. 2.) Experience utilizing Active Directory, ServiceNow, and Citrix to remote into users computers to troubleshoot. 3.) Has troubleshot issues pertaining to Windows 10, Office Suite, O365 and hardware peripherals.
Additional Skills & Qualifications:
Customer Service is key for success in this role. The ideal candidate would demonstrate interpersonal/verbal communication skills. Has to be personable and articulate over the phone!
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.