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ELD Support Representative

Pegasus TransTech

Location: Tampa, FL 33602 (Downtown area)
Type: Full-Time, Non-Remote
Posted on: February 4, 2021
This job is no longer available from the source.
ELD Support Representative
Pegasus TransTech
18 reviews
Tampa, FL 33602
Pegasus TransTech
18 reviews
Read what people are saying about working here.
Job details
Salary
Up to $15 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • US work authorization (Required)
• High school or equivalent (Preferred)
• troubleshooting/technical support: 1 year (Preferred)
Full Job Description Job Summary:
Provide quality Level 1 or 2 technical support to a growing customer base with high degree of customer satisfaction and professionalism.
Job Responsibilities:
• Act as the first level of escalation for user problems within support with the highest level of customer service
• Track and monitor open technical support issues to insure service level standards are met
• Demonstrate an awareness of escalation process within the support department
• Research, resolve, and respond to questions in accordance with company expectations
Requirements :
• BS, AS, or AAS Degree in Technology related field or equivalent experience
• 1 – 2 years Level 1 or 2 technical support/troubleshooting experience supporting software applications or apps for iOS and Android
• General understand of SDLC and support desk escalation to QA/Dev
• Strong organizational skills, ability to multi-task well
• Work efficiently and productively with little direction or guidance
• Ability to effectively communicate both verbally and written with internal/external customers
• Excellent phone etiquette and customer service skills
Job Type: Full-time
Pay: Up to $15.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
Schedule:
• Day shift
Education:
• High school or equivalent (Preferred)
Experience:
• troubleshooting/technical support: 1 year (Preferred)
Company's website:
• www.transflo.com