ELD Support Representative
Pegasus TransTech
18 reviews
Tampa, FL 33602
Pegasus TransTech
18 reviews
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Job details
Salary
Up to $15 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • US work authorization (Required)
• High school or equivalent (Preferred)
• troubleshooting/technical support: 1 year (Preferred)
Full Job Description Job Summary:
Provide quality Level 1 or 2 technical support to a growing customer base with high degree of customer satisfaction and professionalism.
Job Responsibilities:
• Act as the first level of escalation for user problems within support with the highest level of customer service
• Track and monitor open technical support issues to insure service level standards are met
• Demonstrate an awareness of escalation process within the support department
• Research, resolve, and respond to questions in accordance with company expectations
Requirements :
• BS, AS, or AAS Degree in Technology related field or equivalent experience
• 1 – 2 years Level 1 or 2 technical support/troubleshooting experience supporting software applications or apps for iOS and Android
• General understand of SDLC and support desk escalation to QA/Dev
• Strong organizational skills, ability to multi-task well
• Work efficiently and productively with little direction or guidance
• Ability to effectively communicate both verbally and written with internal/external customers
• Excellent phone etiquette and customer service skills
Job Type: Full-time
Pay: Up to $15.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
Schedule:
• Day shift
Education:
• High school or equivalent (Preferred)
Experience:
• troubleshooting/technical support: 1 year (Preferred)
Company's website:
• www.transflo.com