Service Desk Tech Tier 1
Acuity Technologies
7 reviews
Tampa, FL 33606
Acuity Technologies
7 reviews
Read what people are saying about working here.
Service Desk Tier 1
Full-time, hourly position reporting to the Service DeskManager
IS THIS FOR YOU?
• Are you a hard-working diligent person?
• Are you determined and persistent in making suretasks are correct and complete?
• Do you like to support co-workers and clients?
If this sounds like you, and if you have experience as a servicedesk technician, this position at Acuity allows you to be part of a dynamicteam that is focused on the growth of the company.
ABOUT ACUITY
Acuity is a communications solutions provider focused onhelping businesses better leverage their mobile, voice, and datainfrastructures. We’ve been around since 2002 but pivoted our service model afew years ago and are pushing hard to drive growth.
POSITION SUMMARY
The Service Desk Technician is responsible for providingsupport to end users by phone, email, and ticketing system.
Specific responsibilities include:
• Provide daily technical support for mobilephones and tablets
• Fulfilling requests via carrier portals and in-houseinventory
• Maintain contracted SLA’s while providingexceptional customer service
• Ability to work in multiple systemssimultaneously
• Fielding inbound and outbound phone calls
• Independent problem solving
Skills we’re looking for:
• Ability to multitask in a high stressenvironment
• High focus on attention to details and accurateinformation
• Professional written and spoken communicationskills
• Pleasant professional demeanor and a strong workethic