Desktop Support Technician II
Premier One
4 reviews
Tampa, FL
Remote
Premier One
4 reviews
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Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
• Experience: • Desktop Support, 3 years (Required)
• Software Support, 3 years (Preferred)
• Education: • Bachelor's (Preferred)
Full Job Description Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 20 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team!
Competencies You'll Need:
• Technical Savvy & Professional IT Knowledge
• Human-centric Attitude
• Bias to Action
• Quality Conscious
• Continuous Learning
What You’ll do:
• Troubleshoot and resolve IT support issues submitted by Premier One clients
• Maintain advanced knowledge of clients, their IT systems, and their relationships with Premier One
• Maintain advanced knowledge of supported Line of Business applications
• Establish positive relationships with clients, face-to-face, by telephone and email
• Maintain a working team relationship with Service and Engineer teams
• Provide training, documentation, and knowledge transfer to technicians
• Provide escalation IT support for technicians
• Perform on-call responsibilities as assigned by supervisor
What Experience and Education You'll Need:
• High School Diploma or GED required; some post-secondary education or training is preferred
• MCSA, A+, and Network + certification preferred
• Minimum 4 years of IT support and customer service
• Advanced proficiency with Microsoft operating systems and environments required
• Strong knowledge and hands-on experience with Office 365 required
• Demonstrated troubleshooting ability for hardware and software across multiple platforms
• Prior exposure to professional office environment
Other Skills and Abilities You'll Need:
• Provide superior client service by resolving problems efficiently and responding quickly
• Ability to communicate clearly and quickly on the phone and via video conference
• Ability to work efficiently with attention to details and quality of work produced
• Ability to effectively work in a high pressure, fast-paced environment accountable for results
• Ability to work with a myriad of personality types in a congenial and respectful manner
• Ability to organize, multi-task, plan and set priorities with minimal supervision
• Maintain an attitude of confidence, enthusiasm, and positivity
• Physical ability to lift up to 50 pounds
What Are the Perks?
• Remote Position
• Rapidly growing company
• Casual and collaborative environment
• Competitive pay
• Excellent benefits
• Generous PTO with paid holidays
Although this position is remote, we are looking for someone in the Tampa area with the ability to assist clients on site as well. If you feel YOU would be successful in this role, please submit your resume. We'd love to chat with you!
Job Type: Full-time
Schedule:
• 8 hour shift
Experience:
• Desktop Support: 3 years (Required)
• Software Support: 3 years (Preferred)
Education:
• Bachelor's (Preferred)
Work Location:
• Fully Remote
Company's website:
• https://www.premier-one.com/