IT Support Technician
Lazydays RV
55 reviews
Seffner, FL 33584
Lazydays RV
55 reviews
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Full Job Description Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership-that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!
Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.
Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
SUMMARY :
This position is responsible for performing IT technical desktop support on property. This includes but is not limited to installing software/hardware, troubleshooting equipment and connections in offices/training rooms.
ESSENTIAL JOB FUNCTIONS:
• Interface between IT and the Lazydays' user community for reporting trouble incidents via telephone, e-mail, web or walk up
• Take IT support calls and log issue into incident management system
• Diagnoses basic hardware and software problems.
• Refers more complex questions to appropriate subject matter expert.
• Creates purchase requisitions for IT department and maintains parts/supply pool.
• Proactively seeks improvements to processes and/or systems, and suggests them.
• Provide support for cell phone fleet.
• Assists cross-train teammates and become cross-trained to assist team.
• Attend all company required meetings
• Understanding of internal control concepts and processes to mitigate risks.
• Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
• 2+ years of previous helpdesk experience in a Windows Microsoft environment required.
• Ability to multi-task and prioritize incoming requests in a fast changing high-volume environment
• Adaptability and ability to work in a team.
• Must have excellent customer service and communication skills, both verbal and written.
• Ability to maintain composure during stressful situations, and work thoroughly and quickly under pressure.
• Must be flexible and open to changes in procedures.
• Ability to speak, read, write and comprehend English
EDUCATION:
• High school diploma or equivalent
• Certifications: A+, Network+, or MCP