Tech Support Specialist
Digital Watchdog
6 reviews
Tampa, FL 33634
Digital Watchdog
6 reviews
Read what people are saying about working here.
Qualifications
• • Bachelor's (Preferred)
• Windows: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
Full Job Description Technical Support
Digital Watchdog is a company based in Tampa Florida that offers its employees HealthCare, good working hours and friendly fellow employees
Digital Watchdog is a 30-year-old company in a growing and exciting industry of video surveillance, hardware, and software. DW is known for great customer service and cutting-edge technology
We’re looking for Network Customer Support Tech .
Requirements:
Minimum 1 year of network management.
Minimum 1 year of network configuration/implementation
Experience configuring and managing 100 or more devices on the network.
Experience with configuring and managing Cisco ASA/Firepower, Sonicwall NSA or comparable models Experience managing servers accessible from the Internet. (Web, Database, E-mail, FTP, etc.) Experience installing multiple IP cameras on the network and to the video recorders.
Experience installing and managing network-based video recorders.
CompTIA Network+ certification is a plus
Responsibilities:
Network Customer Support Tech
Initial duties will be to learn our Video Surveillance products
Understand and be able to answer basic questions from customers calling in
Other duties will include working with customers on complex networking issues and being able to bring these problems to a positive conclusion
Organizing internal support documents (knowledge base)
The Location: Digital Watchdog has offices in Tampa, FL and Cerritos, CA.
Position listed will be in our Tampa Office
5436 W Crenshaw St
Tampa FL 33615
Hours will be Monday-Friday 9:00am-6:00pm
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
Education:
• Bachelor's (Preferred)
Experience:
• Windows: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
Work Location:
• One location
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No
COVID-19 Precaution(s):
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place