Software, Analysis
Contract W2
Software Guidance & Assistance, Inc., (SGA), is searching for an App/Prod Support for a contract assignment with one of our premier financial services clients in Tampa, FL .
Responsibilities :
• Ensure that any Sev1/Sev2 outages are clearly communicated to senior management via the support template in non-technical language
• Act on automated alerts for threshold breaches that are notified to queue to ensure action is taken swiftly
• Representation of customer issues on triage meetings
• Perform resolutions where feasible and perform Root Cause Analysis (RCAs), post-mortems before transferring the issues/incident to L3
• Analyze and identify manual tasks that can be automated
• Analysis and follow-ups of systemic or long-running issues/processes
• Liaison and manage relationships with other teams including L3, Technology partners/STEs and datacenter
• Continuity of Business testing(COB) coordination and execution of the test plans
• Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
• Periodic reviews and updates on Production Assurance documentation (e.g. run book, knowledge database)
• Perform regular/periodic threshold reviews to ensure the infrastructure is not nearing maximum capacity restraints for space, memory, cpu etc..
• Perform sanity technology/functional(if applicable) checkouts after releases, maintenance or upgrades
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .