NOC/SOC Technical Operations Specialist - Remote Iron EagleX, Inc | Tampa, 33601 Unspecified Top Secret/SCI Unspecified Overview
Iron EagleX is a small defense contracting company with a focus on mission success and excellence in execution.
We offer a great culture, competitive salaries, and an excellent benefits package. If you are looking for a company that feels like a family, you're in the right place!
Responsibilities
Job Description:
NOC/SOC Technical Operations Specialist. This role requires coordination and multi-tasking skills to advise and dispatch technicians and engineering teams, who then resolve enterprise-wide technical issues. Candidates will provide eyes on glass monitoring of the network infrastructure and will investigate, verify, report, communicate and escalate any issues. Strong technical writing skills are required to author communications that are sent out to the remote Technical Operations Tier 3, technicians onsite Tier 2 and leadership about outages, upgrades, IT challenges, etc. Candidates will also work with the technical teams to write up outage summaries and lessons learned reports for senior management to understand the impact to the client community and corrections to avoid future occurrences. You will have the opportunity to work across a wide variety of IT issues and learn about many different technologies; with the opportunity to grow into more advanced roles.
This team provides 24x7x365 support to the client community supported. Program covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can support remote.
Job Duties Include (but not limited to):
• Provide situational awareness monitoring using various monitoring tools such as Splunk
• Investigate and verify alerts and reported issues
• Escalate issues to the Tier 2 network operations team when necessary
• Access devices and analyze graphing
• Review device logs documentation and analysis
• Perform Firewall Utilization Monitoring
• Perform real time monitoring of vital client connections
• Provide general event management and communication management support for the client
• Support a 24x7 system monitoring service to proactively identify and assess problems before the customer reports them
• Support response time -ensuring system information, contact information and processes are in place to coordinate the necessary IT response to system problems
• Provide Prevention Support: Coordinate necessary changes in system information, contact information and existing processes to prevent recurrence of problems
• Rely on your teammates and be an active collaborator and participant within the group
• Expertly handle customer requests for IT communication efforts including calendar postings, bulletin board postings, maintenance window date coordination, customer notifications, meeting minutes processing, report preparation and publication, meeting setup, ticket review, etc. Customers of this position are end users, service owners and IT managers
• Provide event management and problem management support to service owners and technical managers
• Author reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities
• Communicate an honest interpretation of data to all stakeholders; support and facilitate open communication between all stakeholders
• Provide proactive reaction by acting upon alarming data before system outages occur; and be aware of incidents before the customer makes an inquiry
• Provide support to the technical team to help minimize non-scheduled outage times of all IT systems
• Minor travel as required
Qualifications
Required Skills & Experience:
• 1+ year IT experience and understanding networking and/or network monitoring tools.
• 3+ year experience with Linux
• 1+ year experience with Splunk
• 2+ year experience with VMWare
• Security+ CE, IAT 2
• Strong written and verbal communication
Desired Skills:
• Working knowledge of IT Infrastructure Operations (such as systems and network administration, security, various tools, etc.)
• Familiarity with ITIL
• Experience working in Incident Response
Education & Certifications:
• AA/AS and 3+ years' of experience or equivalent combination such as Bachelor's degree and 1+ years' experience or no degree and at least 5 years in a help desk / service desk, customer service, or NOC technician type roles.
Security Clearance:
• An active Top Secret/SCI security clearance is Required
Benefits:
• National health, vision, and dental plans
• 20 days of PTO and 10 paid holidays
• Life Insurance
• Short and long term disability plans
• 401(K) retirement plan
• Incentive and recognition programs
• Relocation opportunities