The role will be a member of the ICG OTRC Privacy Controls team that oversees the ICG Operations and Technology data privacy and cross border data controls programs. These programs are designed to ensure ICG O&T is meeting ongoing compliance with related policies and supporting standards, as well as local outsourcing, privacy, bank secrecy, and data localization requirements.
The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
• This function is responsible for various data activities, including complex data analytics, extensive MIS reporting, data maintenance, data quality assurance, and database management or database architecture / design engineering
• Producing and analyzing a multitude of scorecards/performance management tools to identify and mitigate exposure (risk/financial/regulatory) and to monitor that goals are met; Responsible for the development of a tool to automate/streamline data collection and compilation
• SharePoint Development: Leveraging SharePoint Designer, SharePoint workflow to formulate sites and meet workflow needs of team members; Create SharePoint site collections with multiple sites, unique navigational elements, custom content types and site columns, site pages, web part pages, views
• Establishing and overseeing the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables
• Independently assessing risks and driving actions to address the root causes that persistently lead to operational risk/issues by challenging both historical and proposed practices and data.
• Proactively suggesting innovative and efficient processes for ICG OTRC Privacy Controls team
• Serving as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
• Developing and maintaining relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision. and exercise independence of judgement and autonomy.
• Acting as MIS Reporting SME to senior stakeholders and /or other team members.
• Appropriately assesing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 6-10 years experience relevant experience within Data & MIS space in analytics / Product / Capital Markets / Banking Industry (knowledge of Data Privacy and Cross Border Data Transfer requirements a huge plus)
• SharePoint Developer skills (must possess knowledge that exceeds "out of the box" functionality); HTML editing expertise
• Demonstrable data analyst skillset and knowledge of data science techniques - Know-how on analytic tools and methodologies
• Knowledge of data mapping concepts and experience authoring data requirements and rules at field level
• Strong skills in SQL and Python / Pyspark experience in Big Data projects a big plus
• Natural ability to use data to tell a story
• Mastery of Microsoft Programs (ie. Expert Excel, Visio and PowerPoint, VBA a plus)
• Detailed knowledge of Knime a huge plus
• Ability to manage a project from initiation to completion, keeping people informed of the progress and dealing issues proactively and transparently
• Excellent written and oral communication skills and ability to express ideas to people from various business and technology backgrounds
• Strong experience building multi-channel customer view leveraging data from digital and non-digital sources
• Possess experience in Data Management/Analysis including Data profiling, impact assessment from varied data sources.
• Experience with rules based requirements - including comfort with logical statements (coding experience a plus)
• Education:
• Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Risk Management
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Job Family:
Operational Risk
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Time Type:
Full time
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Job Type: Full time