AppDynamics Senior Technical Lead
An engineering position in the CTI Monitoring & Logging group that will play a key role in Architecting, Planning and Developing solutions for various critical on-prem and public cloud infrastructure performance monitoring initiatives within the enterprise. Focus is on systems and application performance monitoring, using existing monitoring tooling.
Responsibilities:
• Drive engineering and certification of infrastructure monitoring tools and services for on-prem infrastructure monitoring and multi-vendor public cloud services.
• Development of custom tooling for extensions and integrations of monitoring tools with external systems, such as CMDB, ServiceNow.
• Develop infrastructure and service monitoring blueprints and deployment guidelines for operations and application teams.
• Develop executive summary reporting.
• Follow good engineering practices and concepts and adhere to audit requirements and understand corporate compliance issues and requirements.
• Manage identified software vulnerabilities, work with vendor to develop remediations, and track to resolution.
• Work closely with engineering, operations, and applications teams across Citi to understand and collect monitoring requirements.
Qualifications:
• Deep knowledge of AppDynamics product required.
• Minimum 5 years’ experience engineering 3rd party software products and managing solution requirements with vendor.
• At least base-level experience with AWS services, including EC2 and CloudWatch monitoring services.  Comfort with instrumentation of those platforms/services along with legacy VM or physical on-premises hosts, on-premises container-based runtimes.
• Strong skillset required in Linux (RHEL) and Windows; OS concepts and services and boot-time dependencies; end-to-end testing andperformance/scalability product customizations on those host platforms.   High level of comfort with shell scripting and shell usage required.
• Knowledge of other industry-leading performance monitoring tools is a plus.
• Working knowledge of protocols including HTTP, LDAP; data formats including XML and JSON, basic knowledge of end-to-end transport security (SSL/TLS).
• Working knowledge of languages as actively used within Citi for module/library/jar integration and APM performance impact, such as with Java, .NET, Python, Node.js, C++.
• Familiar with end-user monitoring, real-user monitoring, and/or synthetic monitoring products and solutions.
• Working knowledge of network usage related to an application/OS stack performance and stability (e.g., packet capture and analysis, performance of application TCP listeners, client > server TCP negotiation, impact and management of firewalls on test environments or DMZ production environments, usage of load balancer or network failover)
• Understanding of Active Directory-based authentication and Role Based Access Control.
• Understanding of Functional IDs, and secure access controls such as 2-factor authentication or CyberArk.
• Experience with tools like Bitbucket/Git, Artifactory, JIRA, Confluence, Twistlock is a plus.
• Knowledge of Docker containers, Kubernetes, Openshift will be a plus.
• Successful candidate will include many of these traits:
• Enthusiastic leader eager to drive client adoption of Performance Monitoring solutions;
• Excellent communication skills, both written and oral for interfacing with all levels of technologists and managers within the organization;
• Analytical thinker and a quick learner who is capable of organizing and structuring information effectively;
• Collaborator who is quick to seek the help of colleagues and who recognizes the value of teamwork support and mutual assistance
AppDynamics Senior Technical Lead
An engineering position in the CTI Monitoring & Logging group that will play a key role in Architecting, Planning and Developing solutions for various critical on-prem and public cloud infrastructure performance monitoring initiatives within the enterprise. Focus is on systems and application performance monitoring, using existing monitoring tooling.
Responsibilities:
• Drive engineering and certification of infrastructure monitoring tools and services for on-prem infrastructure monitoring and multi-vendor public cloud services.
• Development of custom tooling for extensions and integrations of monitoring tools with external systems, such as CMDB, ServiceNow.
• Develop infrastructure and service monitoring blueprints and deployment guidelines for operations and application teams.
• Develop executive summary reporting.
• Follow good engineering practices and concepts and adhere to audit requirements and understand corporate compliance issues and requirements.
• Manage identified software vulnerabilities, work with vendor to develop remediations, and track to resolution.
• Work closely with engineering, operations, and applications teams across Citi to understand and collect monitoring requirements.
Qualifications:
• Deep knowledge of AppDynamics product required.
• Minimum 5 years’ experience engineering 3rd party software products and managing solution requirements with vendor.
• At least base-level experience with AWS services, including EC2 and CloudWatch monitoring services.  Comfort with instrumentation of those platforms/services along with legacy VM or physical on-premises hosts, on-premises container-based runtimes.
• Strong skillset required in Linux (RHEL) and Windows; OS concepts and services and boot-time dependencies; end-to-end testing andperformance/scalability product customizations on those host platforms.   High level of comfort with shell scripting and shell usage required.
• Knowledge of other industry-leading performance monitoring tools is a plus.
• Working knowledge of protocols including HTTP, LDAP; data formats including XML and JSON, basic knowledge of end-to-end transport security (SSL/TLS).
• Working knowledge of languages as actively used within Citi for module/library/jar integration and APM performance impact, such as with Java, .NET, Python, Node.js, C++.
• Familiar with end-user monitoring, real-user monitoring, and/or synthetic monitoring products and solutions.
• Working knowledge of network usage related to an application/OS stack performance and stability (e.g., packet capture and analysis, performance of application TCP listeners, client > server TCP negotiation, impact and management of firewalls on test environments or DMZ production environments, usage of load balancer or network failover)
• Understanding of Active Directory-based authentication and Role Based Access Control.
• Understanding of Functional IDs, and secure access controls such as 2-factor authentication or CyberArk.
• Experience with tools like Bitbucket/Git, Artifactory, JIRA, Confluence, Twistlock is a plus.
• Knowledge of Docker containers, Kubernetes, Openshift will be a plus.
• Successful candidate will include many of these traits:
• Enthusiastic leader eager to drive client adoption of Performance Monitoring solutions;
• Excellent communication skills, both written and oral for interfacing with all levels of technologists and managers within the organization;
• Analytical thinker and a quick learner who is capable of organizing and structuring information effectively;
• Collaborator who is quick to seek the help of colleagues and who recognizes the value of teamwork support and mutual assistance
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Job Family Group:
Technology
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Job Family:
Systems & Engineering
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Time Type:
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