Kforce has a client seeking a Customer Support in Tampa, FL. Responsibilities:
• Maintain daily contact with customers to document and report on the status of pending inquiries, plus some outgoing phone calls
• Provide excellent customer service through active listening
• Llistens for customer cues and actively resolves problems with grace and integrity; Must have an upbeat, positive attitude and an approach to work rooted in professionalism
• Set up client files and obtain necessary information
• Input data into the company computer platform to keep each customer record updated
• High School diploma/GED or equivalent; More education or experience may be preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Proficiency with computers, especially with CRM software, and strong typing skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Health Care experience
• Clinical experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract